Global Quality Documentation Specialist

hace 2 semanas

Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. De C.V. A tiempo completo

Job Description

**ROLE SUMMARY**

We are seeking a skilled Global Quality Documentation Specialist to join our team at Ingredion Global Business Services, S.A. De C.V. This role will be responsible for completing a high volume of incoming customer requests daily, responding to requests for standard documents, questionnaires, customer specifications, and quality agreements.

**KEY RESPONSIBILITIES**

  • Collaborate with regulatory, manufacturing, quality, legal, and customer support groups to complete customer questionnaires.
  • Provide customer letters in response to standard inquiries; coordinate and oversee the response to non-standard inquiries and requests.
  • Develop and maintain a deep understanding of our products and manufacturing sites.
  • Support the generation of needed documentation by working with appropriate parties within and external to quality.
  • Collaborate with other members of the Quality team to maintain and continuously improve the systems and databases.
  • Organize and maintain all quality documentation and standard letters and track responses to customer inquiries.
  • Work as part of a team to ensure customer documentation response process functions efficiently.
  • Work with Sales to ensure requests are complete and prioritized as needed.

**REQUIREMENTS**

  • Bachelor's or associate degree or equivalent experience in quality, operations, or regulatory.
  • Prior quality, regulatory, or food industry experience is favorable.
  • Basic knowledge of starches, hydrocolloids, or food ingredient experience is preferred.
  • Excellent time management skills; ability to handle multiple requests/assignments at a time and complete assigned requests accurately and on a timely basis.
  • Excellent computer skills; proficient in Microsoft Outlook, Word, Excel, PowerPoint, graphics, and data base software.
  • Excellent listening and communication skills.
  • Strong attention to detail and excellent organization skills.
  • Strong verbal and written communication skills.

**RELOCATION AVAILABLE**

No

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