Global Resolution Specialist

hace 4 semanas


Mérida, Yucatán, México Worldstrides A tiempo completo

As a key member of the WorldStrides team, the WorldAssist Coordinator plays a vital role in ensuring the smooth execution of our programs and providing exceptional customer experiences.

Key Responsibilities:

- Collaborate with global teams to resolve on-program issues in a timely and effective manner.

- Utilize in-depth knowledge of WorldStrides products, policies, and workflows to provide quality resolutions.

- Leverage multiple technologies and platforms to facilitate efficient issue resolution and enhance customer satisfaction.

Requirements:

- Proven business and customer-facing communication skills, with fluency in English.

- Strong organizational and prioritization skills, with the ability to work in a fast-paced environment.

- Two-year college degree in a relevant field, or equivalent experience in customer-facing issue resolution management.

What We Offer:

- A dynamic and collaborative work environment.

- Opportunities for professional growth and development.

- A comprehensive benefits package, including medical and life insurance.

- A team member discount program and additional PTO.



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