Conference Solutions Manager

hace 1 semana


Xico, México Novartis A tiempo completo

About Us
Novartis is a global healthcare leader dedicated to discovering, developing, and delivering innovative medicines to patients around the world.

Salary
The salary for this role is estimated to be between $120,000 and $180,000 per year, depending on location and experience.

Job Description
We are seeking an experienced Associate Director to lead our Conferencing Platform Services team. As a key member of our organization, you will be responsible for defining standards, governance, and run & build services for conference rooms, collaboration spaces, and devices. This includes broadcasting, streaming, and video optimization technologies, as well as major events, virtual congress platforms, and production technologies technical integration for broadcasting/live streaming. Additionally, you will oversee digital signage, develop and execute reporting and business intelligence for all conferencing services, and strategy and planning on emerging conferencing technology. You will also serve as a point of contact for external vendors and internal clients, act as an escalation point of contact in high priority incidents and changes, and facilitate the corresponding report sessions. Furthermore, you will maintain responsibility for all compliance obligations of the platforms in a strictly regulated industry to ensure adherence to established compliance and security norms. The ideal candidate will have a minimum of 8+ years of experience in managing global conferencing solutions and a proven track record in stakeholder management in a global environment with a minimum of 5 years of experience.

Required Skills and Qualifications
To succeed in this role, you will need strong analytical and problem-solving skills, excellent communication and collaboration skills, and the ability to work in a fast-paced, dynamic environment. ITIL V4 Foundations Certification is preferred, but not required. Additionally, you should have knowledge and awareness of respective technology industry standards (e.g. MTR, Zoom, Cisco Conferencing), and experience working cross-functionally and trans-nationally. Languages: English. IT Governance, IT Infrastructures, IT Service Delivery, IT Service Management are desired skills.



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