Cash Handling Specialist

hace 1 semana


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

Ria is a leading provider of money transfer services, aiming to be the most progressive company in the world by delivering service excellence and competitive remittance payment solutions. Our mission is centered around customer satisfaction, making us an attractive choice for those seeking a career in finance.

Key Responsibilities
  • Provide top-notch customer service by handling incoming calls professionally and resolving issues efficiently.
  • Manage a high volume of daily calls (approximately 40) while ensuring accuracy and quality in all interactions.
  • Enter or verify customer information in our proprietary system, LexisNexis, with precision.
  • Perform thorough check verifications when dealing with new customers.
  • Contact issuers to confirm check details before processing transactions.
  • Identify problems and propose effective solutions to management.
  • Meet rigorous quality assurance standards and key performance metrics.
Requirements
  • A high school diploma or equivalent (GED) is required.
  • Excellent written and verbal communication skills in English and Spanish are essential.
  • At least one year of experience in customer service within a call center environment is necessary.
  • Demonstrated expertise in phone etiquette and handling difficult customers is a must.
Benefits
  • Competitive salary ($15/hour - $30/hour depending on location).
  • A generous Christmas bonus (1 month of Aguinaldo).
  • 15 days of vacation per year.
  • Lifetime employee benefits.
  • Food vouchers for convenience.
  • Work-life balance for overall well-being.

Ria values diversity and is committed to equal opportunities for all employees and applicants. We strive to create an inclusive work environment, respecting individual differences and promoting growth opportunities.



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