Operational Analyst Specialist
hace 1 mes
We are a team of professionals from various backgrounds, working together to innovate through forward-looking technologies and deliver standardized technology products and services worldwide.
To strengthen our LATAM IT HUB in Mexico, we seek an Operational Analyst Specialist to join our Technical & Production Department. This position will be integrated into the Quality, Agriculture & Cross Stream LATAM Team, focusing on the overall LATAM region, including Mexico, Central America, Caribbean Islands, and South America. The main purpose of this role is to serve as a liaison between our Quality and Agriculture solutions and the business needs of local markets and businesses.
About the RoleThis is a permanent position located in Nestlé México within the IT Technical and Production stream. As part of the Manufacturing Product Team, you will bring deep understanding to the opportunities and issues facing markets and businesses within your scope and advise on the best solutions.
You will translate business strategies, opportunities, threats, and needs into IS/IT product requirements and play a key role within the product team to specify, test, and deploy those as IS/IT solutions.
Key Responsibilities:- Gather and evaluate functional requirements, write functional specifications, coordinate with onshore and offshore developers, test scenarios, and build prototypes for SAP-based Quality and Agriculture.
- Identify, build, test, and implement changes to current systems to ensure compliance, improve performance, and/or usability.
- Support deployment in factories across all LATAM markets.
- Coordinate with GLOBE support teams on the installation of MII systems in factories and patching.
- Act as the second level of support for stream solutions, analyzing and resolving incidents, driving root cause analysis, and implementing permanent fixes with a focus on continuous improvement.
- Support the onboarding and training of new team members.
- Ensure that Product/Product Group Managers and Business/Functional Relationship Managers are supported in the development of strategy through incremental improvement of the product.
- Secure that program development, logic, process flows, and specifications are analyzed, documented, and tested prior to implementation.
- Ensure the training materials for the Product Group area are documented.
- Oversee the delivery of training to end-users, deployment, and support teams.
- Support the analysis and resolution of solution issues as part of the second-level sustain.
- Consult with the stream lead to define the minimum viable product (MVP) that satisfies business needs.
- Coach, motivate, and direct staff from various organizations (business and IS/IT) to understand business needs and find the best solution that aligns with customer objectives and the IS/IT strategy.
- Partner with business and IS/IT to elicit, analyze, translate, and document business requirements, pain points, or opportunities into IS/IT requirements.
- Partner with the FRM and Stream Lead to facilitate both strategy and innovation planning with business stakeholders. Consult with Product Group teams and propose alternative solutions.
Bachelor's degree in business, information systems, sciences, or engineering or related discipline, or equivalent; MBA preferred. Fluency in spoken and written English and Spanish.
Minimum of 3 years' experience in implementing SAP QM, MES.net, including:
- SAP QM/PP/MM configuration (SPRO);
- SAP QM functional transaction/process knowledge; o BatchJob, BAPI;
- Knowledge of technical architecture and installation of MII environments and capability to work with SAP Basis, Security, and other teams responsible for server and OS management;
- Integration with MES systems and factory automation layer (including Automation Control Systems, SCADA, and Real-time Historians integration);
- Master data management for Quality;
- Off-the-shelf package solutions;
- Integration with Quality processes in SAP QM, SAP MM, SAP PLOG, SAP PP-PI;
- Have worked on a factory position (a plus);
- Understanding of the integration points with SAP BO/BW reporting;
- Expertise in configuration, implementation of best practices, and knowledge of the latest functionalities available (i.e., Fiori, Personas, etc.).
- Proven functional knowledge of Manufacturing Performance Management concept and;
- Knowledge of MS Power-BI and SAP BO reporting tools (a plus). Expected salary: $65,000 - $85,000 USD.
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