Senior Technical Solutions Specialist
hace 3 semanas
Job Overview:
The Senior Technical Solutions Specialist will be responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. They will maintain ownership of the customer Blue Yonder SaaS solution environment and support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.
The ideal candidate will have a strong background in software development and excellent communication skills. They will be responsible for collaborating with the CSM to drive adoption and satisfaction, producing and delivering monthly Service Level Agreements reports to customers, and ensuring SLA compliance.
Key Responsibilities:
- Collaborate with the CSM to drive adoption and satisfaction
- Produce and deliver monthly Service Level Agreements reports to customers
- Ensure SLA compliance
- Own inbound customer calls/case handling
- Drive all service management activities
- Own disaster recovery process and issue resolution
- Provide technical/feature-specific advice when requested
Qualifications:
- Bachelor's degree and minimum 5 to 8 years of experience in software development
- Candidate with customer-facing skills preferred
- Strong communication skills and escalation management skills
- Knowledge of SaaS and Cloud
- Supply chain knowledge is an added advantage
What We Offer:
At Blue Yonder, we are committed to fostering an inclusive environment where everyone can grow and thrive. We offer a range of benefits, including a competitive salary, comprehensive health insurance, and opportunities for professional development.
-
Senior Technical Solutions Specialist
hace 2 semanas
Monterrey, Nuevo León, México Enroute A tiempo completoAbout EnrouteWe're a technology-driven company passionate about innovation and making a positive impact. Our team thrives on creativity, social awareness, and collaboration. We value trust, openness, and continuous learning.At Enroute, we prioritize our employees' well-being, offering competitive benefits, flexible schedules, and a supportive work...
-
Senior Technical Operations Specialist
hace 7 días
Monterrey, Nuevo León, México CHUBB A tiempo completoJob OverviewWe are seeking a highly skilled Senior Technical Operations Specialist to join our team at Chubb in San Pedro Garza Garcia, Nuevo Leon, Mexico.This is a hybrid work-from-home opportunity with 3 days of on-site work. As a Senior Technical Operations Specialist, you will play a critical role in supporting technically oriented processes within the...
-
Senior Technical Specialist
hace 4 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completo**Job Title: Senior Technical Specialist**At Blue Yonder, we are seeking a highly skilled Senior Technical Specialist to join our team. This role is responsible for the implementation of Blue Yonder Category Management, requiring strong knowledge of the platform and its various modules.Key Responsibilities:Implement Blue Yonder Category Management with...
-
Senior Technical Solutions Architect
hace 2 semanas
Monterrey, Nuevo León, México Enroute A tiempo completoAbout EnrouteWe foster a culture that values innovation, social responsibility, and collaboration. We strive to push boundaries and improve our impact daily. Our team is dedicated to delivering exceptional results, and we believe in empowering each other to excel.At Enroute, we pride ourselves on offering competitive benefits, a dynamic work environment,...
-
Senior Business Solutions Specialist
hace 4 semanas
Monterrey, Nuevo León, México Axented A tiempo completoWe are looking for a Senior Business Solutions Specialist who will be in charge of comprehending the constraints, business regulations, and workings of our product to properly explain it to customers and potential customers and to relay requirements to the technical departments.This role is a great opportunity for someone who is passionate about sales and...
-
Kinaxis Specialist
hace 2 semanas
Monterrey, Nuevo León, México Celestica Inc. A tiempo completoJob SummaryThe Senior IT Solutions Specialist will provide business, process, and technical expertise in Kinaxis Rapid Response to teams responsible for assessing, designing, delivering, and supporting IT solutions to clients and customers. This role requires a techno-functional consultant who is proficient in Rapid Response authoring and has a strong...
-
Solutions Specialist
hace 3 semanas
Monterrey, Nuevo León, México Vita 1 A tiempo completoJoin {company} as a key player in shaping our solutions.As a Solutions Specialist, you will be responsible for designing and implementing innovative solutions that drive business results. Your expertise in {title} will be invaluable in helping us achieve our goals.Key Responsibilities:• Develop and maintain technical solutions that meet business needs•...
-
Senior Technical Solutions Specialist
hace 3 semanas
Monterrey, Nuevo León, México Aptiv A tiempo completoAbout This OpportunityWe are seeking an experienced Solutions Technical Lead to join our Advanced Safety & User Experience team.In this role, you will be responsible for developing technical product solutions aligned to customer requirements, facilitating roadshows, and providing demonstration properties with supporting data attributes.Key...
-
Technical Solutions Specialist
hace 1 mes
Monterrey, Nuevo León, México Msci Inc A tiempo completo**Key Responsibilities**As a Technical Solutions Specialist at MSCI, you will provide technical support to our global client base, working closely with sales teams to deliver software implementations and post-implementation support. You will also develop and maintain relationships with key IT contacts at top-tier clients.**Your Skills and Experience**We are...
-
Cloud Support Technical Solutions Specialist
hace 6 días
Monterrey, Nuevo León, México Oracle A tiempo completoAt Oracle, our Customer Support organization plays a vital role in delivering exceptional post-sales support and solutions to our global customer base.We are currently seeking a highly skilled Cloud Support Technical Solutions Specialist to join our team.The ideal candidate will possess an in-depth understanding of multiple Oracle products and platforms, as...
-
Senior Technical Solutions Specialist
hace 3 semanas
Monterrey, Nuevo León, México TechProjects A tiempo completoAt TechProjects, we are a fast-growing IT services and staffing company dedicated to delivering exceptional value to our customers.With a mission to provide the best return on investment, we partner with our clients to drive business success through digital transformation, data intelligence, and automation.Our team of experts works closely with clients to...
-
Technical Solutions Specialist
hace 4 semanas
Monterrey, Nuevo León, México Enroute A tiempo completoAbout Enroute:We value innovation and strive for excellence in technology. Our team is passionate about making a positive impact and creating a better world.As a Solutions Engineer at Enroute, you will be responsible for:Main Responsibilities:• Act as the primary point of contact for resolving operational issues and developing innovative solutions.•...
-
Technical Solutions Specialist
hace 1 mes
Monterrey, Nuevo León, México Enroute A tiempo completoAbout Enroute:We are a technology-driven company that values innovation and social awareness. Our team is passionate about making a positive impact daily. We pride ourselves on having a great work environment, flexible schedules, and policies that promote a healthy work-life balance. We care about our employees and want every Enrouter to feel part of a great...
-
Technical Solutions Specialist
hace 1 mes
Monterrey, Nuevo León, México Enroute A tiempo completoAbout Enroute:We strive to create innovative solutions that positively impact society. Our team is passionate about technology and committed to delivering exceptional results. We value our employees and provide a supportive work environment that fosters growth and development.We offer a range of benefits and compensations that promote work-life balance,...
-
Senior Technical Solutions Specialist
hace 2 semanas
Monterrey, Nuevo León, México Multi-Color Corporation A tiempo completo**Gain a Competitive Edge with MCC**At Multi-Color Corporation, we're pushing the boundaries of innovation in premium labels. As a key player in the global market, we help brands stand out and create positive consumer experiences. With over a century of printing experience, we're focused on the future, developing consumer-driven innovations and sustainable...
-
Technical Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Lego A tiempo completo**Become a key player in our Global End-User Support team**We are seeking a highly motivated and experienced Technical Support Specialist to join our team at the LEGO Group. As a Technical Support Specialist, you will be responsible for providing expert technical support to our end-users, ensuring that they have the best possible experience with our business...
-
Technical Solutions Specialist
hace 2 semanas
Monterrey, Nuevo León, México Enroutesystems A tiempo completoAbout Enroute: We are a forward-thinking company that thrives on innovation and social responsibility. Our team is passionate about technology and committed to making a positive impact. We offer a dynamic work environment, excellent benefits, and opportunities for growth and development.As a Solutions Engineer, you will:Provide expert technical guidance and...
-
Senior Technical Operations Specialist
hace 4 semanas
Monterrey, Nuevo León, México Intouch A tiempo completoWe are looking for a highly skilled Senior Support Engineer to join our team at Intouch. As a key member of our Support team, you will play a critical role in ensuring the success of our customers by delivering exceptional technical support and solutions.Key Responsibilities:Provide timely and effective technical support to customers via various...
-
Technical IT Solutions Specialist
hace 1 semana
Monterrey, Nuevo León, México Nemak A tiempo completoAt Nemak, we are seeking a highly skilled Technical IT Solutions Specialist to join our team.Job DescriptionThis is a dynamic role that requires the ability to ensure the integration of the global Nemak IT landscape, as well as its availability and reliability.Main Responsibilities:Project management of new projects, requirements, and solutions for the...
-
Sales Engineer
hace 7 días
Monterrey, Nuevo León, México Vertiv Group Corp A tiempo completoAbout the RoleAs a Sales Engineer - Network Solutions Specialist at Vertiv Group Corp, you will play a crucial part in driving business growth and customer satisfaction through effective technical sales support.