Senior Technical Solutions Specialist

hace 3 semanas


Monterrey, Nuevo León, México Blue Yonder A tiempo completo

Job Overview:

The Senior Technical Solutions Specialist will be responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. They will maintain ownership of the customer Blue Yonder SaaS solution environment and support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.

The ideal candidate will have a strong background in software development and excellent communication skills. They will be responsible for collaborating with the CSM to drive adoption and satisfaction, producing and delivering monthly Service Level Agreements reports to customers, and ensuring SLA compliance.

Key Responsibilities:

  • Collaborate with the CSM to drive adoption and satisfaction
  • Produce and deliver monthly Service Level Agreements reports to customers
  • Ensure SLA compliance
  • Own inbound customer calls/case handling
  • Drive all service management activities
  • Own disaster recovery process and issue resolution
  • Provide technical/feature-specific advice when requested

Qualifications:

  • Bachelor's degree and minimum 5 to 8 years of experience in software development
  • Candidate with customer-facing skills preferred
  • Strong communication skills and escalation management skills
  • Knowledge of SaaS and Cloud
  • Supply chain knowledge is an added advantage

What We Offer:

At Blue Yonder, we are committed to fostering an inclusive environment where everyone can grow and thrive. We offer a range of benefits, including a competitive salary, comprehensive health insurance, and opportunities for professional development.



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