Installation Support Specialist

hace 4 semanas


Monterrey, Nuevo León, México Bhs Robotics A tiempo completo

Job Summary:

The Installation Assistant plays a vital role in ensuring customer satisfaction with our service interventions. As a key member of the Service department, you will be responsible for following up with customers to ensure they are satisfied with the service received from our technicians and resolving any issues that may arise.

Key Responsibilities:

  • Follow up with customers after a service intervention to ensure satisfaction
  • Maintain open service orders and notifications after customer interventions
  • Assist in screening incoming calls if technicians are unavailable
  • Maintain open customer issues after interventions
  • Provide support to the M2P department by generating Excel reports
  • Generate open order reports for customers
  • Generate open issues reports for customers
  • Make M2P status reports on a weekly basis
  • Perform half-day switchboard coverage, directing calls to the appropriate person

Requirements:

  • Bachelor's Degree in Engineering
  • Previous experience interacting with customers, preferably in an industrial equipment environment
  • Excellent Excel skills with ability to create pivot tables and summarize information using raw data
  • Previous working experience using SAP is preferred
  • Good team player
  • Ability to work well independently
  • Detail-oriented, customer-focused, and excellent verbal and written communication skills
  • Physical ability to stand and walk for extended periods, perform bending and twisting motions, safely lift and maneuver objects weighing at least 30 pounds, navigate and walk over equipment, ascend, and descend ladders and stairs, and work effectively in temperature ranges, including hot and cold environments, while on customer locations

About BHS:

BHS is the world's largest provider of solutions for the corrugated industry. We are a privately-owned company, headquartered out of Germany, with 60 years in the corrugated industry. BHS has had a presence in North America for over 25 years, primarily focusing on sales and service of corrugated equipment.



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