Reservation Sales Operations Manager
hace 4 días
**Job Overview:**
We are seeking a highly skilled Reservation Sales Operations Manager to join our team at Resortcom International Mexico, S. De R.L. in Las Vegas and Guadalajara sales offices.
This position reports to the Director of Call Center Operations and is responsible for training, motivating, developing, and encouraging Hotel Reservation Supervisors and Sales Agents to achieve monthly revenue goals & room night budgets.
The role will require constant contact with both internal and external clients. Excellent communication skills are required as the Contact Center is a fast-paced, sales environment.
The successful candidate will have the ability to easily understand the needs of employees and teach them how to pitch options, create urgency and close sales.
Key Responsibilities:
- Manage the day-to-day operations of the Hotel/Sales reservation team.
- Attend weekly meetings with team members to address performance.
- Provide new ideas and techniques to encourage sales opportunities.
- Hold all team members accountable for achieving individual and team metrics.
- Coordinate work activities to achieve the volume expected to meet the operational requirements.
- Recognize and recommend operational and procedural improvements.
- Monitor performance of staff according to the established QA guidelines.
- Make hiring decisions and conduct performance evaluations.
- Have complete knowledge on the operating systems including booking Engines, Credit Card Processing, Live Person (chat) and other systems.
- Achieve monthly revenue goals as set by Management.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Requirements:
- Bachelor's degree or equivalent experience.
- Excellent organizational, multi-tasking and prioritizing skills.
- Ability to work under pressure.
- Minimum 5 years related experience in sales/hotel reservations/call center operations.
- 2-3 Years management experience.
- Able to Build Relationships.
Estimated Salary: $40,000 - $48,000 per month.
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