Business Analyst Specialist

hace 3 días


Juárez, Chihuahua, México Harman International A tiempo completo
Company Overview

HARMAN International is a rapidly evolving technology leader, built around innovation, inclusivity, and teamwork.

Job Description
  • We are seeking a Business Analyst Specialist to review customer portals for requirements, scorecards, tickets, bulletins, shipment tracking, production capacity, and update compliance rates.
  • The ideal candidate will analyze customer demand to detect variations (increases and decreases), plan production according to customer requirements, and ensure timely customer shipments to meet delivery dates.
  • Key Responsibilities include verifying that customer demand is correctly loaded into the SAP system, developing and implementing initiatives to enhance customer service, analyzing and summarizing customer issues to prepare appropriate solutions and clarifications for customers.
  • Evaluate and prioritize customer inquiries to provide better service, maintain relationships with internal departments to improve business performance, and analyze customer issues to develop tools and processes increasing customer satisfaction.

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