Customer Service Team Lead
hace 1 semana
Job Summary
The Client Solutions Manager will oversee and develop a team of customer service representatives. The successful candidate will drive performance, build a high-performing team, and help develop individual skills to achieve exceptional results.
Main Responsibilities:
- Work with a team of individuals to help them reach their full potential.
- Manage a team of 15 or more customer service representatives who interact with clients' customers via phone, email, or chat.
- Collaborate with management and peers to identify best practices and brainstorm ideas to address challenges.
- Identify opportunities for individual and team performance improvement, implement solutions, and measure progress.
- Resolve conflicts effectively and achieve outstanding results by balancing empathy, care, and performance with customers and staff.
- Perform administrative tasks such as managing time-off requests, approving payroll adjustments, scheduling, and monitoring performance metrics.
Requirements:
- At least 2 years of supervisory experience.
- Background in sales, customer service, retail, telecommunications, or related field preferred.
- Demonstrate strong leadership and relationship-building skills.
- Possess a naturally positive attitude.
- Familiarity with Microsoft Office products.
- Able to prioritize multiple tasks and solve problems effectively.
Education and Experience:
- Bachelor's degree or equivalent required.
- Expert-level experience in customer service or a related field desired.
Industry and Skills:
- Call Centers/Telemarketing industry.
- Time Management, Sales, KPI Performance, Leadership, Communication, Problem-Solving, Teamwork, Adaptability.
Estimated Salary Range:
$55,000 - $75,000 per year, depending on location and experience.
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