Operations Fulfillment Specialist for US Market
hace 1 día
Job Overview
This is an exciting opportunity to join the US Customer Operations Indirect team at Hewlett Packard as an Order Fulfillment Specialist. As a key member of this team, you will play a vital role in supporting the US Market by executing orders efficiently and effectively.
About the Role
We are seeking a highly skilled and experienced individual with excellent communication skills to act as a first point of contact for regular customer accounts and some top-tier customers. You will be responsible for ensuring orders are executed to meet service level agreements and supply chain requirements, delivering exceptional customer experiences.
Main Responsibilities
- Act as a primary point of contact for daily operational matters related to regular customer accounts and top-tier customers.
- Ensure timely execution of orders and effective management of backlogs to support customer requirements.
- Resolve operational issues arising from the end-to-end sales process, including order status, returns, deliveries, invoicing, and financial post-sales programs.
- Engage with internal functions and organizations to resolve issues related to customer support, such as sales teams, supply chain, and logistics.
- Develop expertise in specialized topics, such as order management and special pricing, and train team members on these areas.
Requirements
To succeed in this role, you will need:
- A first-level university degree or equivalent experience.
- Typically 2-4 years of related experience in supply chain, customer service, procurement, or financial management.
- Strong communication skills, with the ability to convey medium-impact messages clearly to internal and external peers and management.
- Mastery of English and local language, with additional languages required depending on the region.
- Intermediate understanding of moderately complex internal operational issues.
- Advanced MS Excel knowledge is essential.
Benefits
You can expect a competitive salary range of $65,000 - $85,000 per year, commensurate with your experience and qualifications, plus a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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