Lead Order Execution Specialist

hace 4 semanas


Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo
Job Summary

The Lead Order Execution Specialist plays a crucial role in ensuring the efficient execution of spare parts orders in the Americas region. This position serves as a mentor to new employees, providing training on procedures and standards to ensure consistency and quality in order execution.

Main Responsibilities:

  • Manage customer service complaints in aftersales, ensuring timely delivery of spare parts to customers in the Americas.
  • Handle CIC tickets submitted by CSSC teams in the region and ensure timely resolution or escalation to meet customer service standards.
  • Assist customers with order tracking and supply chain issues to maintain customer satisfaction, troubleshooting EDI issues.
  • Proactive SAP housekeeping to improve supply chain efficiency and enhance customer experience.
  • Collaborate with the Center of Excellence team (CoE) to improve supply chain management and optimize processes.
  • Handle return stock from customers according to Group Policies and work with stakeholders to improve the return process.
  • Facilitate close collaboration and problem-solving between CSSC, Global Logistics, forwarders, and stakeholders globally to ensure efficient order execution.
  • Attend to ad-hoc tasks from line manager or functional teams.
  • Participate in Daily Action Meetings with 3PLs and track key performance indicators, identifying root causes and escalating to CoE if necessary.
  • Coordinate the inbound process, resolve issues, follow up with suppliers, and convert purchase/stock transport orders for buy-to-order materials.
  • Work together with DC planning colleagues to resolve stock discrepancies and reconciliation.
  • Be the trainer of new employees entering the team as the lead specialist.

Requirements:

  • Bachelor's degree in supply chain/logistics or commercial management, plus 3-5 years of experience working with ERP SAP ERP/CRM/BW.
  • 3-5 years of experience in customer service and/or working with a 3PL.
  • Highly developed communication skills in English.
  • Experience working in an international company.
  • Relation and networking skills.
  • Knowledge of the Courier Express and LTL transportation business is essential.

What's in it for you?

At Grundfos, we offer a dynamic and inclusive work environment that fosters growth and development. As a Lead Order Execution Specialist, you will have the opportunity to work with a talented team, develop your skills, and contribute to the company's mission to improve the quality of life for people.

Benefits:

  • Flexible working hours.
  • Up to 3 days' paid leave for volunteering.
  • Annual bonuses.
  • Internal well-being consultants and programs.
  • Engaging team buildings.
  • Diverse and inclusive environment with employee-led forums.
  • Long-term career development with regular dialogue.
  • Continuous learning and development opportunities.


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