Lead Order Execution Specialist
hace 4 semanas
The Lead Order Execution Specialist plays a crucial role in ensuring the efficient execution of spare parts orders in the Americas region. This position serves as a mentor to new employees, providing training on procedures and standards to ensure consistency and quality in order execution.
Main Responsibilities:
- Manage customer service complaints in aftersales, ensuring timely delivery of spare parts to customers in the Americas.
- Handle CIC tickets submitted by CSSC teams in the region and ensure timely resolution or escalation to meet customer service standards.
- Assist customers with order tracking and supply chain issues to maintain customer satisfaction, troubleshooting EDI issues.
- Proactive SAP housekeeping to improve supply chain efficiency and enhance customer experience.
- Collaborate with the Center of Excellence team (CoE) to improve supply chain management and optimize processes.
- Handle return stock from customers according to Group Policies and work with stakeholders to improve the return process.
- Facilitate close collaboration and problem-solving between CSSC, Global Logistics, forwarders, and stakeholders globally to ensure efficient order execution.
- Attend to ad-hoc tasks from line manager or functional teams.
- Participate in Daily Action Meetings with 3PLs and track key performance indicators, identifying root causes and escalating to CoE if necessary.
- Coordinate the inbound process, resolve issues, follow up with suppliers, and convert purchase/stock transport orders for buy-to-order materials.
- Work together with DC planning colleagues to resolve stock discrepancies and reconciliation.
- Be the trainer of new employees entering the team as the lead specialist.
Requirements:
- Bachelor's degree in supply chain/logistics or commercial management, plus 3-5 years of experience working with ERP SAP ERP/CRM/BW.
- 3-5 years of experience in customer service and/or working with a 3PL.
- Highly developed communication skills in English.
- Experience working in an international company.
- Relation and networking skills.
- Knowledge of the Courier Express and LTL transportation business is essential.
What's in it for you?
At Grundfos, we offer a dynamic and inclusive work environment that fosters growth and development. As a Lead Order Execution Specialist, you will have the opportunity to work with a talented team, develop your skills, and contribute to the company's mission to improve the quality of life for people.
Benefits:
- Flexible working hours.
- Up to 3 days' paid leave for volunteering.
- Annual bonuses.
- Internal well-being consultants and programs.
- Engaging team buildings.
- Diverse and inclusive environment with employee-led forums.
- Long-term career development with regular dialogue.
- Continuous learning and development opportunities.
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