Reservation Coordinator

**Job Overview**

Maintain the highest level of customer satisfaction by ensuring seamless reservation processes for guests at The Westin Resort & Spa Puerto Vallarta.

Estimated Annual Salary: $44,320 - $61,480

Job Description:

We are seeking an experienced Reservation Coordinator to join our team in Puerto Vallarta, Mexico. In this role, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

Key Responsibilities:

1. Identify guest reservation needs and determine appropriate room type.
2. Verify availability of room type and rate.
3. Explain guarantee, special rate, and cancellation policies to callers.
4. Accommodate and document special requests.
5. Answer questions about property facilities/services and room accommodations.
6. Follow sales techniques to maximize revenue.
7. Input and access data in reservation system.
8. Indicate special room reservation types by inputting the correct code and rate into the reservation system.
9. Follow proper escalation procedures when addressing guest concerns.

Requirements:

• High school diploma or equivalent required; degree in hospitality or related field preferred.
• Excellent communication and problem-solving skills.
• Able to work in a fast-paced environment with multiple priorities.
• Familiarity with reservation systems and software.
• Ability to lift up to 10 pounds without assistance.

Benefits:

As a Marriott International employee, you will enjoy a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, paid time off, and more.

About Us:

Marriott International is committed to diversity and inclusion in the workplace. We believe in hiring talented individuals from diverse backgrounds and promoting a culture of respect, empathy, and understanding.