Post Sales Service Specialist Transformation Expert
hace 3 días
Abb is a pioneering company in the industry, and we're looking for a skilled Post Sales Service Specialist to join our team. With a strong focus on customer satisfaction, this role is perfect for individuals who enjoy problem-solving and providing excellent support.
As a Post Sales Service Specialist at Abb, you will be responsible for delivering exceptional technical assistance to internal and external customers. This involves coordinating with relevant stakeholders to ensure complete case ownership and improving customer satisfaction.
Your key responsibilities will include:
- Developing resolution plans, monitoring progress, and ensuring appropriate closure with customers
- Providing troubleshooting and problem resolution support via phone and web
- Collaborating with technology, supply chain, product management, sales, and field service teams to deliver technical and commercial solutions
- Documenting customer cases and actions using case-tracking tools
To succeed in this role, you'll need a Bachelor's Degree in Electrical, Mechanical, or Electromechanical Engineering and at least 2 years of experience in Customer Support. Additionally, you should have knowledge of ERP (SAP) FICO Model, OFFICE, and Advanced Excel, as well as strong leadership, attention to detail, self-criticism, and excellent customer service skills.
The estimated salary for this position is around $70,000 - $90,000 per year, depending on location and experience. At Abb, we offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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