Senior CRM Business Analyst

hace 4 semanas


Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

Sequoia Connect is seeking a highly skilled Senior CRM Business Analyst & Project Manager to join our team. As a key member of our organization, you will be responsible for coordinating activities related to the design, coding, testing, and deployment of new applications on the Microsoft Dynamics 365 platform.

Key Responsibilities:

  • Collaborate with key stakeholders to understand business priorities and requirements, ensuring system functionality aligns with business needs.
  • Prioritize enhancement requests to improve application capabilities and support ongoing Business-As-Usual (BAU) operations.
  • Work closely with the lead project manager, developers, and internal teams to ensure project rigor in planning, status reporting, and delivery of development cycles and small projects.
  • Implement best practices for user experience, platform configurations, license management, and business processes.
  • Identify potential gaps in functionality or processes and collaborate with stakeholders to develop and implement solutions.

Requirements:

  • Bachelor's Degree in Computer Science, Management of Information Systems, or related discipline.
  • Minimum of 3 years of Business Analyst experience with any CRM platform.
  • Minimum of 3 years of CRM Support Experience.
  • Minimum of 3 years of Data Analysis experience.
  • Proficiency in SQL and relational databases.
  • Excellent analytical, problem-solving, decision-making, interpersonal, and communication skills.
  • Highly motivated, self-directed individual with strong project management skills and the ability to multi-task.
  • Knowledge of Microsoft CRM systems is a strong advantage.
  • Experience in CRM or ERP implementation or migration projects.

Languages:

  • Advanced Oral English.
  • Native Spanish.

Work Environment:

  • Fully remote.


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