Business Systems Analyst I: Process Transformation Expert

hace 4 semanas


Monterrey, Nuevo León, México Swbc A tiempo completo

**About the Role:**

We are seeking an experienced Business Systems Analyst to drive process transformation for our clients. As a key member of our team, you will play a critical role in defining needs and recommending improvements that enhance business processes.

**Job Summary:**

The ideal candidate will have a strong understanding of business systems analysis, modeling, design, and documentation techniques, as well as excellent communication and interpersonal skills. If you are passionate about driving change and improving business processes, we encourage you to apply.

**Key Responsibilities:**

  • Evaluate requests from business units, identifying priority needs and delegating tasks to support resources.
  • Maintain system support tables, including client-facing portals and internal system indicators.
  • Research and identify reported issues, coordinating with users and technical staff to resolve problems.
  • Communicate solutions and priority assessments to internal and external customers.
  • Report on requirement progress to stakeholders, informing project status reports.
  • Facilitate requirement gathering workshops, conducting interviews, brainstorming sessions, storyboarding, process modeling, and data modeling.
  • Document high-level business, functional, non-functional, user, and testing requirements into a detailed business requirements document.
  • Review test strategy, test plans, and test cases to ensure requirements are met.

**Requirements:**

  • Some college coursework in a technical field or equivalent experience in an IT, Insurance, or Financial Services environment.
  • Bachelor's Degree in Business Administration, Information Systems, or related field preferred.
  • Working knowledge of process models and requirements documents, reporting, and data structures.
  • Basic understanding of business system analysis, modeling, design, and documentation techniques, and testing methodologies.
  • Strong facilitation, negotiation, and conflict resolution skills.
  • Strong customer service focus, interpersonal, organizational, and presentation skills.

**Benefits:**

  • Competitive compensation package.
  • Work-life balance.
  • Employee engagement activities and recognition awards.
  • Years of Service awards.
  • Career enhancement and growth opportunities.
  • Emerging Professionals and Mentor Program.
  • Continuing education and career certifications.
  • Variety of healthcare coverage options.
  • Traditional and Roth 401(k) retirement plans.
  • Lucrative Wellness Program.

$62,500 - $72,000 per year, based on location and experience.



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