Digital Product Support Specialist

hace 9 horas


Santiago de Querétaro, Querétaro de Arteaga, México Eaton Corporation A tiempo completo

Eaton Corporation is seeking a highly skilled Digital Product Support Specialist to join our team.

About the Role

We are committed to delivering exceptional support to our customers, and this role plays a critical part in achieving that goal. As a Digital Product Support Specialist, you will be responsible for providing technical assistance to customers across various products and platforms.

Responsibilities
  • Provide expert technical support via phone, email, and chat to resolve customer queries and issues.
  • Develop and maintain in-depth knowledge of Eaton's digital products, including troubleshooting and configuration best practices.
  • Collaborate with internal teams to identify and implement process improvements and enhance customer experience.
  • Effectively communicate product features, benefits, and value proposition to customers and internal stakeholders.
  • Stay up-to-date with industry trends and emerging technologies to drive innovation and growth.
Requirements

To succeed in this role, you will need:

  • A Bachelor's Degree in Business or Engineering from an accredited institution.
  • Minimum 3 years' experience working with small to large projects in the electrical industry, preferably in project management, sales/quotations, or engineering.
  • Technical knowledge of UPS, PDU & Network Cards, as well as advanced English language proficiency.
  • Salesforce system experience is a plus.
Benefits

We offer a competitive salary range of $65,000 - $85,000 per annum, depending on location and experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.

Total Estimated Salary: $72,125 - $95,000



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