Customer Success Strategist for Construction Solutions
hace 3 días
Role Overview
Autodesk is revolutionizing the construction industry with innovative software solutions. As a Customer Success Strategist within the Emerging Business organization, you will play a crucial role in retaining and expanding our construction customer base.
This position requires a deep understanding of customer success principles and approaches to drive adoption of our cloud solutions and fulfill customer results. You will be responsible for managing a portfolio of customers, working closely with them to identify and build repeatable adoption plays, and analyzing patterns of successful customers.
Key Responsibilities
- Assess customer risk levels using digital assessment tools and reports.
- Organize target accounts based on priority criteria.
- Proactively engage with at-risk customers.
- Ensure customers maximize value from Autodesk Solutions, utilize all licenses, and identify new opportunities.
- Conduct daily outbound customer calls.
- Document customer opportunities and activity using Salesforce.
- Guide customers through feature adoption and significant product changes.
- Combine remote and onsite work arrangements.
Minimum Qualifications
- Fluent English language skills.
- Relevant Bachelor's degree or equivalent experience.
- 2+ years of individual contributor experience.
- Understanding of customer success principles.
- Experience navigating complex customer situations and large organizations.
- Time management, troubleshooting, CRM, and new customer outreach skills.
- Construction software knowledge.
Compensation and Benefits
The estimated salary range for this role is $80,000 - $120,000 per year, depending on location and experience. Autodesk offers a comprehensive benefits package, including discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and competitive health insurance options.
About Autodesk
Welcome to Autodesk, where innovation meets creativity. Our software helps shape the world we live in, from sustainable buildings to eco-friendly cars. We're proud of our culture, which empowers our employees to thrive and realize their potential.
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