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It Helpdesk Manager
hace 1 mes
About the Role
We are seeking a highly skilled Technical Operations Manager to join our team at Boldr. As a Technical Operations Manager, you will be responsible for implementing and managing technical and SaaS solutions to ensure security and quality standards are achieved.
Key Responsibilities
- Provide support and administration of Azure, Intune, Azure Active Directory, Google, computer hardware, and operating systems.
- Participate in project-related work to deliver improvements in these areas.
- Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases.
- Ensure that team members are properly trained and working consistently to meet client needs.
- Ensure that the team meets company and client-specific KPI targets through product/service training.
Requirements
- 3-5 years experience leading onshore/offshore teams in a remote work environment.
- 3-5 years experience with ITIL and managing Critical incidents.
- 3-5 years of experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365.
- 3-5 years of experience with Atlassian products: Confluence, Jira Service Management, etc.
- 3-5 years of experience with endpoint security products.
What We're Looking For
We are looking for a Technical Operations Manager who is curious, authentic, and passionate about client satisfaction. You should have excellent problem-solving and analytical skills, as well as strong communication and organizational skills.
