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Global Network Infrastructure Engineer

hace 2 meses


Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo
Overview

About PepsiCo

At PepsiCo, we are committed to creating a better future for our communities and the planet. We are a diverse and inclusive workplace where innovation thrives, and every individual is empowered to make a difference.

As a leading global food and beverage company, our renowned brands are enjoyed by consumers over a billion times daily across more than 200 countries.

Our extensive product range, featuring 22 iconic brands such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics, has been a staple in households for over 116 years.

A career with PepsiCo offers a welcoming culture where you can express your true self. Regardless of your background, you have the opportunity to inspire those around you and contribute positively to society.

Learn more: PepsiCoJobs

Embrace the PepsiCo spirit of innovation.

Responsibilities

The Role

The Global Network I&O Analyst position is pivotal in overseeing the management of the organization's worldwide network and collaborating with network management partners to ensure 24/7 operational support.

The ideal candidate will possess extensive knowledge of networking technologies, including routing, switching, wireless communication, and security. Experience in managing diverse environments, NAC solutions like CPPM and ISE, application traffic management such as F5 Big IP, and DDI systems like Infoblox is essential. The candidate should also have a strong foundation in network performance management, service delivery, and strategic operational planning, coupled with a creative approach to problem-solving.

Your Contribution

As a Global Network IP Services professional, your key responsibilities will include:

  • Engaging in hands-on technical tasks.
  • Providing operational support to address critical business challenges through advanced network troubleshooting and performance analysis.
  • Taking ownership of the Network Infrastructure support, resolving complex issues, and recommending design enhancements as necessary.
  • Ensuring adherence to Service Level Agreements (SLAs).
  • Conducting performance analysis, proactive troubleshooting, and capacity planning for network platforms.
  • Monitoring and maintaining the overall environment in collaboration with experienced team members.
  • Executing change controls and updating process documentation and team portals.
  • Participating in troubleshooting, capacity planning, performance analysis, and Root Cause Analysis.
  • Communicating effectively with peers and management regarding system issues and participating in 24/7 on-call support.
  • Automating operational tasks to enhance process efficiency and reliability.
  • Managing multiple complex tasks in a fast-paced environment with tight deadlines.
  • Overseeing network service providers and matrixed resources.
  • Refreshing heat maps and operational plans for campus networks, including all WAN, LAN, and WLAN connectivity.
  • Monitoring and analyzing statistical data to formulate improvement strategies for network and application performance.
  • Collaborating with the Network Capacity team to develop effective network capacity plans.
  • Generating and monitoring global weekly and monthly trending reports by business sectors to support future growth initiatives.

Additional Responsibilities Include:

  • Managing service level agreements (SLAs) with vendors and service providers.
  • Directing all aspects of the 24/7/365 mission-critical network and telecommunication infrastructure operations, including planning, support, and maintenance.
  • Serving as the junior-level escalation point for network operations to resolve critical incidents.
  • Maintaining the policy and procedures manual, conducting monthly service review meetings with key stakeholders, and driving vendor governance in collaboration with IT supplier relationship management leads.

Required Qualifications and Experience:

  • Bachelor's degree in Computer Science/Engineering or a related field.
  • Relevant certifications are advantageous (CCNA, CCDA, CCNP, CCDP, DDIP, F5 101, 200, ACCP, ITIL).
  • Proficiency in technologies such as MPLS, SIP, IP, Wi-Fi, SD-WAN, VPN, Firewalls, load balancers, and Infoblox.
  • Experience working in a multicultural, virtual team across various geographical regions.
Qualifications

Who Are We Seeking?

Education

  • Bachelor's degree in Computer Science/Engineering or a related field.

Experience

  • Relevant certifications are advantageous (CCNA, CCDA, CCNP, CCDP, DDIP, F5 101, 200, ACCP, ITIL).
  • Minimum of 1 year of experience in a Network/Telecommunications role, with expert-level knowledge.
  • Familiarity with technologies such as Cisco/Juniper HSRP/VRRP, VRF, VPC, VC, LACP, and Fabric Path.
  • Experience with routing protocols/technologies such as BGP, OSPF, Logical Overlay, IOS-XR, MPLS VPN, and Multicast.
  • Strong understanding of application communication methodologies.
  • High level of confidence and competence in communication during critical situations.
  • Participation in complex maintenance or deployment activities.
  • Ability to create or modify documentation in response to new events and learnings.
  • Providing constructive feedback for improvement opportunities.
  • Excellent customer focus and engagement skills.
  • Capability to develop solutions within a complex operational environment.
  • Strong verbal and written communication skills.

If this opportunity aligns with your career aspirations, we encourage you to consider applying. What Can You Expect From Us:
• Opportunities for continuous learning and development through a variety of programs.
• Access to internal digital platforms that promote self-directed learning.
• Development programs tailored to enhance leadership skills.
• Specialized training relevant to your role.
• Learning experiences with both internal and external providers.
• Recognition programs celebrating achievements in seniority, behavior, leadership, and significant life moments.
• Financial wellness programs designed to support your goals at every life stage.
• A flexible work program that helps you balance personal and professional commitments.
• Family-oriented benefits, including wellness resources, discounts, scholarship programs for children, and support plans for various life events. We are an equal opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We embrace diversity as a cornerstone of our workforce and a driver of innovation.