Financial Services Collector

hace 6 días


San Pedro Garza García, Nuevo León, México SWBC Mexico A tiempo completo

SWBC Mexico is seeking to hire experienced professionals to join our Collections Team in Monterrey, Mexico. This is an onsite position.

We offer a competitive salary and benefits package that includes:

  • A monthly gross base salary: $18,500.00 pesos
  • A one-time training completion bonus: $2,500.00 pesos paid after completing training
  • A performance-based bonus
  • A Christmas bonus (Aguinaldo): 15 days of pay
  • Vacation days: 12 days
  • A vacation bonus
  • A food voucher
  • Promoting professional development opportunities
  • An inclusive work environment where you are not just an employee number, but a vital team member

About the Role:

This role involves communicating with financial institutions' borrowers through inbound and/or out-bound calling to negotiate past due payments and resolve delinquent accounts.

You will be responsible for:

  • Collecting past due payments and/or payment arrangements through calling
  • Determining suitable collection solutions using sound judgment and following client and corporate policies
  • Documenting conversations clearly and concisely in required collection systems
  • Accurately updating borrower personal information to provide to financial institutions
  • Processing electronic payments using the ECM/Portal system
  • Investigating questions, problems or complaints and referring complex situations to the appropriate resources

Training and Onboarding:

New hires will undergo comprehensive training scheduled Monday-Friday from 9am-6pm (MX Time) for 5 weeks. After training, the schedule will be Monday-Thursday, 10:00am-8:00pm, Friday, 10:00am-7:00pm, and Saturday, 9:00am-1:00pm.

Requirements:

To be considered for this role, you must have:

  • A high school diploma or equivalency
  • Excellent interpersonal, written, and oral communication skills
  • Working knowledge of personal computers, including Microsoft Word, Excel, and Internet
  • Call center experience is preferred
  • English fluency level of B2, C1, or C2
  • The ability to write and type in English
  • The ability to prioritize multiple tasks and meet deadlines
  • The ability to sit for long periods and perform physical tasks such as lifting documents

About SWBC:

SWBC is a diversified financial services company providing insurance, mortgage, and investment services to financial institutions, businesses, and individuals. Headquartered in San Antonio, Texas, we employ over 2,400 people worldwide.



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