Human Resources Supervisor
hace 7 días
**Job Summary**
The Human Resources Supervisor will serve as a key point of contact for employees and management, providing expert human resource guidance and support to ensure a positive and productive work environment.
**Key Responsibilities:**
• Maintain accurate and up-to-date employment records using HR management systems
• Communicate human resource policies, procedures, laws, and regulations to employees and management
• Provide guidance and support to employees and management on HR-related matters, including employee relations, benefits, and compliance
• Investigate and resolve employee relations issues, such as harassment allegations, work complaints, and other employee concerns
• Facilitate a smooth new hire onboarding process, ensuring a positive and productive start for new employees
• Develop and implement HR programs and initiatives to promote employee engagement, retention, and development
• Collaborate with management to identify and address HR-related issues and concerns
• Provide training and development opportunities to employees to enhance their skills and knowledge
• Stay up-to-date on changing HR laws, regulations, and best practices to ensure compliance and provide expert guidance
**Requirements:**
• Bachelor's degree in Human Resource Management or equivalent work experience
• 3+ years' experience in HR practices and principles related to employment and labor law, supporting a diverse group of employees
• Ability to exercise discretion and judgment when providing feedback, guidance, and disciplinary action
• Experience in a fast-paced work environment, preferably in a call center or similar setting
• Strong communication and interpersonal skills, with the ability to build trust and rapport with employees and management
• Entrepreneurial spirit, with a focus on innovation and continuous improvement
**About ResultsCX**
ResultsCX is a leading customer experience partner to Fortune 100 and 500 companies, providing expert guidance and support to help businesses thrive and grow. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to succeed.
As a Human Resources Supervisor at ResultsCX, you will be part of a high-performing team that is passionate about delivering exceptional customer experiences. We offer a dynamic and supportive work environment, with opportunities for growth and development.
ResultsCX is an equal opportunity and affirmative action employer, committed to diversity and inclusion in the workplace.
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