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About the Role: We are seeking a highly skilled Customer Care Specialist to join our team at ListenTrust.
Key Responsibilities:
- Serve as a high-touch point of contact for customers, ensuring 100% compliance on answer rate and quality guidelines.
- Handle incoming calls, SMS, in-app chat, and Facebook messaging to assist customers.
- Support customers through the account opening process and address any concerns or inquiries.
- Track and report ongoing issues, collaborate with internal teams to build the best customer-first mobile banking app.
- Work on incoming tickets via SalesForce, ensuring proper documentation and resolution.
- Implement proactive solutions to improve the client onboarding experience.
- Analyze customer interactions to increase satisfaction and continually improve the user experience.
- Collaborate with Marketing and Business teams to align customer service efforts with company goals.
Requirements:
- Fluent in both English and Spanish (written and verbal).
- Proficient in CRM tools, Microsoft Suite, and SalesForce.
- Knowledge of the banking/financial industry preferred.
- Strong problem-solving and analytical skills with great attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Adaptable, collaborative, and proactive in addressing customer needs.
- Experience with handling communications across multiple channels (e.g., SMS, in-app chat, social media).
- Strong work ethic, customer-focused mindset, and commitment to excellence.
What We Offer:
- Competitive weekly salary of $3,800.
- Growth opportunities within a dynamic and customer-first environment.
- Flexibility to work in a collaborative, digital-first banking platform.
Language: English
