Customer Quality Assurance Expert

hace 4 semanas


Monterrey, Nuevo León, México Schneider Electric Gruppe A tiempo completo
About Us

Schneider Electric Gruppe is a leading provider of innovative solutions for energy management and automation.

Job Summary

We are seeking a highly skilled Customer Quality Assurance Leader to join our dynamic team. As a key member of our organization, you will be responsible for shaping and implementing an innovative quality strategy that drives exceptional quality and efficiency.

Key Responsibilities
  • Collaborate with the Customer Care Center (CCC) leaders to develop and implement a quality strategy that aligns with our business goals.
  • Partner with Continuous Improvement and CCC leaders to identify inefficiencies and drive impactful changes.
  • Map and document internal processes to standardize and optimize audits.
Requirements

To succeed in this role, you will need:

  • Demonstrated leadership and negotiation skills to drive initiatives and achieve desired outcomes.
  • Proficiency in design thinking and a collaborative problem-solving approach to enable innovative solutions to complex challenges.
  • Ability to organize and facilitate meetings and workshops, fostering productive discussions and inclusive participation.
Preferred Qualifications
  • Bachelor's degree in engineering, Business, or related field.
  • Proven background in the industry, demonstrating expertise and ability to thrive in this role.
  • Preferred experience in Project leadership.
  • 3 years in the Customer Care Center or Quality area.
Benefits

We offer a competitive salary and a range of benefits, including:

  • Average salary: $80,000 - $120,000 per year.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.
About Our Company

Schneider Electric Gruppe is committed to creating an inclusive culture where all forms of diversity are valued. We welcome applicants from diverse backgrounds and perspectives.



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