Customer Quality Assurance Expert
hace 4 semanas
Schneider Electric Gruppe is a leading provider of innovative solutions for energy management and automation.
Job SummaryWe are seeking a highly skilled Customer Quality Assurance Leader to join our dynamic team. As a key member of our organization, you will be responsible for shaping and implementing an innovative quality strategy that drives exceptional quality and efficiency.
Key Responsibilities- Collaborate with the Customer Care Center (CCC) leaders to develop and implement a quality strategy that aligns with our business goals.
- Partner with Continuous Improvement and CCC leaders to identify inefficiencies and drive impactful changes.
- Map and document internal processes to standardize and optimize audits.
To succeed in this role, you will need:
- Demonstrated leadership and negotiation skills to drive initiatives and achieve desired outcomes.
- Proficiency in design thinking and a collaborative problem-solving approach to enable innovative solutions to complex challenges.
- Ability to organize and facilitate meetings and workshops, fostering productive discussions and inclusive participation.
- Bachelor's degree in engineering, Business, or related field.
- Proven background in the industry, demonstrating expertise and ability to thrive in this role.
- Preferred experience in Project leadership.
- 3 years in the Customer Care Center or Quality area.
We offer a competitive salary and a range of benefits, including:
- Average salary: $80,000 - $120,000 per year.
- Opportunities for career growth and professional development.
- A collaborative and dynamic work environment.
Schneider Electric Gruppe is committed to creating an inclusive culture where all forms of diversity are valued. We welcome applicants from diverse backgrounds and perspectives.
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