Customer Service Liaison

hace 8 horas


Santiago de Querétaro, Querétaro de Arteaga, México Chemetall A tiempo completo

Job Overview

We are seeking a highly skilled Customer Service Liaison to join our team at Chemetall.

Salary: $65,000 - $85,000 per year

Job Description:

The Customer Service Liaison will be responsible for providing exceptional customer service and support to our clients. This includes responding to customer inquiries, resolving issues in a timely manner, and communicating with internal teams to ensure seamless order fulfillment.

Responsibilities:

  • Fulfill orders in SAP, ensuring accurate and timely delivery of products to customers
  • Drive customer satisfaction by delivering exceptional service, meeting or exceeding phone and email metrics as well as team service level agreements
  • Identify and implement process improvements to increase efficiency and effectiveness
  • Facilitate communication between customers, sales representatives, and internal teams to meet customer needs and departmental performance expectations
  • Handle high-pressure situations, prioritize tasks, and maintain attention to detail
  • Analyze data to identify trends and areas for improvement
  • Manage conflicts and discrepancies in a constructive manner
  • Prioritize customer demands to improve product flow and resolve customer credit and billing requests

Critical Skills and Qualifications:

  • Advanced English language skills
  • BS degree preferred, 1-2 years of similar work experience required
  • Relationship management and customer care on the phone
  • Understanding of customer order patterns and support
  • Analytical thinking and data analysis
  • Interface with supply chain and sales teams

Bonus Points:

  • Knowledge of CRM software and SAP
  • Excellent communication and administrative skills
  • Strong Microsoft Office skills (word, excel, email, internet)
  • Strong listen, written, and verbal communication skills

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