Customer Service Liaison
hace 8 horas
Job Overview
We are seeking a highly skilled Customer Service Liaison to join our team at Chemetall.
Salary: $65,000 - $85,000 per year
Job Description:
The Customer Service Liaison will be responsible for providing exceptional customer service and support to our clients. This includes responding to customer inquiries, resolving issues in a timely manner, and communicating with internal teams to ensure seamless order fulfillment.
Responsibilities:
- Fulfill orders in SAP, ensuring accurate and timely delivery of products to customers
- Drive customer satisfaction by delivering exceptional service, meeting or exceeding phone and email metrics as well as team service level agreements
- Identify and implement process improvements to increase efficiency and effectiveness
- Facilitate communication between customers, sales representatives, and internal teams to meet customer needs and departmental performance expectations
- Handle high-pressure situations, prioritize tasks, and maintain attention to detail
- Analyze data to identify trends and areas for improvement
- Manage conflicts and discrepancies in a constructive manner
- Prioritize customer demands to improve product flow and resolve customer credit and billing requests
Critical Skills and Qualifications:
- Advanced English language skills
- BS degree preferred, 1-2 years of similar work experience required
- Relationship management and customer care on the phone
- Understanding of customer order patterns and support
- Analytical thinking and data analysis
- Interface with supply chain and sales teams
Bonus Points:
- Knowledge of CRM software and SAP
- Excellent communication and administrative skills
- Strong Microsoft Office skills (word, excel, email, internet)
- Strong listen, written, and verbal communication skills
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