Contact Center Quality Assurance Specialist
hace 3 semanas
At ListenTrust, we are seeking a meticulous quality assurance professional to monitor and enhance call center performance. This role offers competitive compensation and benefits, as well as the flexibility to work from home after training.
We Offer:
$4,174.87 per week
Key Responsibilities:
- Monitor and audit calls to ensure quality and identify improvement areas
- Generate daily and weekly performance reports
- Participate in calibration sessions to align quality standards
- Support training initiatives and assist with operational needs as required
Requirements:
- Proficiency in Microsoft Office
- Excellent communication skills in English and Spanish
- 1-2 years of experience in a similar role
Competencies:
- Strong analytical and technical skills
- Exceptional time management and organizational abilities
- Excellent interpersonal and customer service skills
- Teamwork-oriented mindset
Benefits:
- Weekly Pay: $3,174.87 MXN
- Biweekly Bonus: $1,000 MXN on the 15th of each month
- Monthly Bonus: $60 USD on the 1st of every month
- Home Office: Available after training
- Growth Opportunities: Be part of a supportive and results-driven team
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