Quality Assurance and Compliance Expert

hace 2 días


Guadalajara, Jalisco, México Wipro A tiempo completo

Company Overview

The Wipro organization seeks a highly skilled Quality Assurance Analyst to join our team. This role is an exciting opportunity for professionals who are passionate about ensuring quality compliance within our client's accounts.

Job Description

This Quality Assurance Analyst will be responsible for conducting audits to ensure quality compliance within the account. The key responsibilities of this role include:

  • Conducting process quality audits as per plan
  • Conducting various process audits (1 audit/ agent/ week) as per procedure and guidelines
  • Preparing findings from the report and sharing it with the client and the account leadership on daily/ weekly/ monthly, as required
  • Conducting weekly analysis to identify error trends and performing root cause analysis (RCA) for the top 2 errors
  • Communicating any changes from the client and conducting refresher trainings to bridge any skill gaps due to these changes

Required Skills and Qualifications

To be successful in this role, you will need excellent analytical skills, attention to detail, and strong communication skills. You should also have the ability to work independently and as part of a team.

Benefits

This role offers a competitive salary of approximately $60,000 per year, depending on experience. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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