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Customer Experience Specialist
hace 1 semana
About the Job
We are seeking a highly motivated and experienced Customer Experience Specialist to join our team as a Training Specialist. In this role, you will be responsible for designing and delivering training programs that enhance the customer experience and drive business outcomes.
Responsibilities
- Develop and deliver training programs for new hire onboarding, up-training, and refresher training.
- Collaborate with cross-functional teams to identify training needs and develop solutions.
- Evaluate training effectiveness and make recommendations for improvement.
Requirements
- Bachelor's degree in a relevant field (e.g., education, communications, business).
- 2+ years of experience in training and development, preferably in a customer-facing role.
About Us
At Percepta LLC, we are committed to delivering exceptional customer service. Our team is dedicated to creating a culture of service, teamwork, respect, proactivity, career growth, diversity, and competitive compensation. If you're passionate about making a difference in people's lives and driving business success, we want to hear from you
