Customer Experience Account Manager

hace 1 mes

Xico, México Gates Corporation A tiempo completo

At Gates Corporation, we're seeking a talented Customer Experience Account Manager to join our North American Center of Commercial Excellence. As a key member of our team, you'll be responsible for supporting large OEM customers in the US, ensuring they receive the best service possible through timely order processing and coordination with other functions.

This is an exciting opportunity for you to make a real impact in our customers' lives. You'll work closely with our internal teams to process customer requests and address their needs, managing customer scorecards and portals, and assisting with daily Customer Experience operations as needed.

To succeed in this role, you'll need strong attention to detail, organizational skills, and communication. You'll also have the ability to work effectively with other teams and senior-level executives in a professional manner. If you're a self-starter with a drive to ensure customer success, we'd love to hear from you.

Key Responsibilities:

  • Entering customer orders accurately and within established standards
  • Monitoring orders daily to progress customer orders through to fulfillment
  • Initiating & expediting production as needed to meet customer requirements
  • Working cross-functionally with Gates internal teams to process customer requests and address customer needs
  • Management of customer scorecards and portals
  • Management of new product setup and sample requests
  • Assisting with daily Customer Experience operations as needed

About You:

  • BS/BA Degree preferred
  • HS diploma required
  • Microsoft Office knowledge required
  • Strong attention to detail, organizational skills, and communication
  • Ability to work effectively with other teams and senior-level executives in a professional manner
  • 1-2 years' experience in customer service preferably with a multi-national company
  • Strong written and verbal communication skills
  • Self-starter with attention to detail and drive to ensure customer success
  • Experience building relationships with customers and collaborating with a team
  • Interest in learning about our complex and unique customers in the Industrial and Automotive markets
  • Proficiency with Microsoft Word, Excel, and ability to work within database systems
  • Disciplined and supportive of guidelines, policies, and metrics as established by the CX team
  • Must be legally authorized to work in the United States on a permanent basis without sponsorship

Why Gates?

Gates is a publicly traded company on the NYSE, operating in a vast number of time zones. We believe in being 'One Gates' and working together to push the boundaries of materials science. We invest in our people, bringing real-world experience to solve our customers' diverse challenges of today and anticipate those of tomorrow.

Work Environment:

We believe that we are better together. Proximity has been important to our success over the years as there are critical items that are simply better when done together. One of those critical items is efficient collaboration. We cannot underestimate the power of informal conversations and connecting face-to-face with our coworkers.

Equal Opportunity Employer:

Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

COVID-19 Vaccination:

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. All offers of employment for this position will be contingent upon the successful applicant providing proof of vaccination prior to their start date.

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