Implementation Engineer

hace 1 mes

Ciudad de México, Ciudad de México Cisco A tiempo completo

About Cisco

Cisco is a leading technology company that empowers organizations to connect, communicate, and collaborate. Our Internet and cloud intelligence platform, ThousandEyes, helps enterprises and service providers work together to identify problems before they impact revenue, damage brand reputation, or halt employee productivity.

About the Role

We are seeking a highly skilled Implementation Engineer to join our team. As a key member of our customer-facing team, you will engage with customers to deliver outstanding enablement, implementation, and optimization services for their ThousandEyes deployment.

You will need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture. You will plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization.

Responsibilities

  • Guide customers on deploying and implementing the ThousandEyes product
  • Implement ThousandEyes in customer environments in an efficient and cost-effective manner
  • Engage with customers to deliver product implementation and integration services
  • Lead many projects concurrently understanding current and future action items
  • Delivery of training and industry best practice discussions
  • Build value-based relationships with customers, leading to referral and renewal
  • Leverage enterprise data analytics to track and report on customer engagement
  • Contribute to best practice creation and maintenance
  • Track and report on utilization and work performed
  • Special projects as assigned
  • Identification of potential product/services upsell or cross-sell opportunities

Requirements

  • A standout "customer first" attitude
  • Bachelor's or advanced degree in a technical field, or equivalent working experience
  • At least 3-5 years working in a customer-facing role
  • Project management and consulting experience
  • Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc.)
  • Experience with Cloud/SaaS software products is a plus
  • Experience maintaining or implementing LAN/WAN environments
  • Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
  • Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
  • Outstanding communication and problem-solving skills
  • Deep technical acumen
  • Enjoy a fast-paced, multifaceted environment
  • Able to prioritize and accomplish tasks in tight timeframes

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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