Front Desk Associate
hace 4 semanas
**Job Summary**
We are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at Marriott International. As a Front Desk Associate, you will be responsible for providing exceptional guest service, processing all guest check-ins and check-outs, and ensuring a seamless and memorable experience for our guests.
**Key Responsibilities**
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all payment types, including room charges, cash, checks, debit, and credit.
- Process all check-outs, including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports, identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
**Requirements**
- Familiarity with hotel operations and procedures.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- High school diploma or equivalent required.
**What We Offer**
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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