Customer Service Team Coordinator
hace 7 días
The Customer Service Team Coordinator is a key role within Citi, responsible for providing exceptional client support and service delivery. This position requires a strong understanding of customer needs and the ability to coordinate with the Customer Service team to resolve issues and provide ongoing support.
Key Responsibilities- Support the Customer Service unit in ensuring service meets or exceeds client expectations
- Recommend new work procedures and contribute to process enhancements, customer service techniques, and plans
- Conduct periodic service reviews with agreed reporting and develop action plans to optimize service levels
- Inform clients of ongoing market initiatives
- 5-8 years of previous experience required
- In-depth disciplinary knowledge
- Clear and concise written and verbal communication skills
- Proven diplomatic and analytical skills
Bachelor's degree/University degree or equivalent experience
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
-
Customer Service Team Lead
hace 7 días
Metepec, México Citi A tiempo completoJob SummaryThe Service Supervisor is a key role within Citi's Customer Service function, responsible for overseeing the daily workflow of a small team. This position requires strong leadership and communication skills to ensure individual and team performance goals are met.Key ResponsibilitiesAllocate work for the Customer Service team and serve as the team...
-
Customer Service Team Lead
hace 2 semanas
Metepec, México Citi A tiempo completoJob Summary:Citi is seeking a highly skilled and experienced Service Supervisor to lead our Customer Service team. As a key member of our organization, you will be responsible for supervising the daily workflow of a team of customer service representatives, ensuring that individual and group performance goals are met.Key Responsibilities:Allocate work for a...
-
Customer Service Team Lead
hace 2 semanas
Metepec, México Citi A tiempo completoThe Service Operations Manager is a key position responsible for overseeing the daily workflow of a Customer Service team in coordination with the Customer Service function. The primary objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met.**Key Responsibilities:**Allocate work for a small...
-
Customer Service Representative
hace 5 días
Metepec, México Linked Helpers A tiempo completoJob SummaryAt Linked Helpers, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
hace 2 semanas
Metepec, México Citi A tiempo completoJob Summary:Citi is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our Cash Management team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Process and manage financial transactions, including payments, receivables, and trade...
-
Customer Service Representative
hace 5 días
Metepec, México Citi A tiempo completoJob SummaryCiti is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our Back Office team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAssist with the administration of compliance procedures and control systems for the...
-
Customer Service Representative
hace 7 días
Metepec, México Citi A tiempo completoJob SummaryCiti is seeking a highly motivated and customer-focused Service Associate to join our team. As a key member of our Customer Service function, you will be responsible for delivering exceptional client experiences while ensuring adherence to Citi's policies and guidelines.Key ResponsibilitiesConduct client verifications, account-related inquiries,...
-
Customer Service Representative
hace 6 días
Metepec, México Citi A tiempo completoThe Customer Service Representative position is an entry-level role responsible for executing customer service activities, ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Key...
-
Customer Service Representative
hace 2 semanas
Metepec, México Citi A tiempo completoAt Citi, we are seeking a highly skilled Operations Support Associate to join our team. As a key member of our operations staff, you will serve as a liaison between various stakeholders, including project managers, custodians, and clients. Your primary responsibility will be to facilitate effective communication and collaboration among these groups, ensuring...
-
Customer Service Representative
hace 5 días
Metepec, México Citi A tiempo completo**Job Summary**The Licensed Service Specialist 4 at Citi performs moderately complex and varied assignments, focusing on delivering exceptional customer experiences. This role requires working with limited supervision, servicing a diverse array of products and services, and demonstrating technical and administrative expertise.**Key Responsibilities:**Respond...
-
Customer Service Representative
hace 5 días
Metepec, México Citi A tiempo completoJob SummaryThe Service Associate position is an entry-level role that involves delivering exceptional customer service while adhering to Citi's policies and guidelines. The primary objective is to resolve client inquiries and issues, providing ongoing support to ensure a positive customer experience.Key ResponsibilitiesConduct client verifications,...
-
Customer Service Representative
hace 2 semanas
Metepec, México Citi A tiempo completoThe Client Support Specialist position is an entry-level role within Citi's Customer Service function, responsible for delivering exceptional client experiences while ensuring adherence to the company's policies and guidelines.**Key Responsibilities:**• Conduct thorough client verifications and account-related inquiries to resolve client issues and provide...
-
Customer Service Senior Business Analyst
hace 2 semanas
Metepec, México Citi A tiempo completoJob SummaryThe Cash and Trade Procurement Analyst 2 is an intermediate-level role responsible for managing technology projects throughout the entire system development lifecycle in coordination with the Transaction Services team. The overall objective is to research and implement sustainable technology solutions, increase efficiency, and reduce costs.Key...
-
Service Delivery Specialist
hace 5 días
Metepec, México Citi A tiempo completoJob SummaryThe Service Analyst 1 is an entry-level position responsible for executing day-to-day customer service activities, ensuring adherence to Citi's policies and guidelines. The overall objective is to resolve client inquiries and issues, providing on-going customer support.Key ResponsibilitiesAssist with the administration of compliance procedures and...
-
Social Media Representative
hace 5 días
Metepec, México Citigroup Inc. A tiempo completo**Job Summary**Citigroup Inc. is seeking a highly skilled Social Media Representative to join our team. As a key member of our digital engagement team, you will be responsible for providing exceptional customer service and support to our clients through various digital channels.**Key Responsibilities:**Respond to inbound customer service inquiries and assist...
-
Collections Team Lead
hace 2 semanas
Metepec, México Citi A tiempo completo**Job Summary**:Citi is seeking a highly skilled Collections Team Lead to join our team. As a Collections Team Lead, you will be responsible for assisting day-to-day operations of the call center area to ensure smooth workflow and achieve predetermined goals.**Key Responsibilities**:Assist manager with coaching a team of representatives in a manner that...
-
Project Coordinator
hace 5 días
Metepec, México Citi A tiempo completoThe Operations Project Coordinator is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating business processes and data. Identifies policy gaps and formulates business strategies. Interprets data and makes recommendations to improve operational efficiency. Researches and interprets factual...
-
Credit Initiation Team Lead
hace 5 días
Metepec, México Citi A tiempo completoCredit Initiation Supervisor RoleThe Credit Initiation Supervisor is a key leadership position at Citi, responsible for overseeing a team of Credit Initiation Specialists. This role plays a critical part in ensuring the company's financial well-being by assessing the creditworthiness of individuals, companies, and institutions.Key Responsibilities:Supervise...
-
Customer Service Representative
hace 2 semanas
Metepec, México Citi A tiempo completoThe Operations Support Associate 2 is an entry-level position responsible for providing operational support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Operations Support...
-
Ayudante De Reposteria
hace 2 semanas
Metepec, México La Comer A tiempo completoAt La Comer, we believe that exceptional service is reflected in the gratitude and unconditional preference of our customers.We are looking to expand our team by hiring a talented individual to join our bakery department as a Pastry Support Staff.**Requirements:**High school diploma with certification- Availability to work flexible hours- INE, Social...