Customer Service Team Coordinator

hace 7 días


Metepec, México Citi A tiempo completo
Job Summary

The Customer Service Team Coordinator is a key role within Citi, responsible for providing exceptional client support and service delivery. This position requires a strong understanding of customer needs and the ability to coordinate with the Customer Service team to resolve issues and provide ongoing support.

Key Responsibilities
  • Support the Customer Service unit in ensuring service meets or exceeds client expectations
  • Recommend new work procedures and contribute to process enhancements, customer service techniques, and plans
  • Conduct periodic service reviews with agreed reporting and develop action plans to optimize service levels
  • Inform clients of ongoing market initiatives
Requirements
  • 5-8 years of previous experience required
  • In-depth disciplinary knowledge
  • Clear and concise written and verbal communication skills
  • Proven diplomatic and analytical skills
Education

Bachelor's degree/University degree or equivalent experience

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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