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Technical Product Support Specialist

hace 2 semanas


Tlaquepaque, Jalisco, México Hpe A tiempo completo

Hewlett Packard Enterprise advances the way people live and work, helping customers make their mark on the world.

We are a global edge-to-cloud platform-as-a-service company that helps organizations accelerate outcomes by unlocking value from all data, everywhere.

As a Customer Support Consultant, you will provide technical product support for CTG OSS products to HPE Customers worldwide, delivery teams, and resellers via incoming customer contacts using HPE Customer Solutions Centers and case management tools.

You will be part of our Worldwide Customer Experience and Support organization, providing technical support to internal and external customers via trouble tracking tools like SFDC.

Key responsibilities include partnering with HPE Product Development and Implementation teams to assist in issue resolution, evaluating unique and complex installations or configurations, and making recommendations for resolution.

You will also provide workaround and defect fixes within Service Level Objectives (SLO) when problems arise in customers' labs or live production environments.

To succeed in this role, you should have software solutions delivery, support, or R&D knowledge, preferably with experience in OSS Fulfilment, Orchestration, Assurance Products.

A strong background in enterprise product support or relevant IT experience is also essential, as well as skills in UNIX, SQL, and no-SQL databases, Java, and log analysis and troubleshooting.

We are looking for a team player with good written and verbal communication skills, customer interaction skills, and a strong teamwork mindset.

The ideal candidate will be a problem solver, quick learner, with the ability to comprehend complex systems and motivated to help/guide others.

A Master's or Bachelor's degree in IT, Telecommunications, or a similar technical area, where IT is one of the key disciplines, is preferred, along with 2-5 years of working experience in related fields.

We offer a competitive salary and extensive social benefits, a diverse and dynamic work environment, work-life balance, and support for career development.

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents various backgrounds, perspectives, and skills.