Network Infrastructure Specialist
hace 1 semana
**About Us:** Element Fleet Management is a leading provider of fleet management solutions. Our mission is to redefine the industry by delivering exceptional client experiences and making a positive impact on people's lives.
We are seeking an experienced Network Infrastructure Specialist to join our team in Mexico. This role will be responsible for setting up and maintaining computer networks within our organization, providing support to users, and ensuring the integrity of our network infrastructure.
Main Responsibilities:
- Configure and install Element domain image to computers and mobile equipment and peripherals under Element standards and processes
- Provide onsite and remote support to all Mexico offices users for computer and utility software related issues
- Ensure proper recording, documentation, and closure of onboarding and offboarding processes with employees of their IT assets assigned/decommissioned
- Tracking, routing, and redirecting problems to the internal IT teams (local or abroad) to correct issues and fulfill IT requests
- Configure and install personal computing software and peripherals, help in the installation and configuration of servers, routers, switches, and other network or telecom devices
- Maintain high availability of network infrastructure (computer, voice, firewall) to provide maximum performance for users, partnering with its peers in North America
- Train new hires on the use of their technology work tools, along with the preparation, assignation, and recovery of the IT assets from the employees for the company
- Provide technical support to users in an efficient and accurate manner assuring user value is maintained to the standards set in the company
- Assessments and proposals of improvements to our processes, infrastructure, and end-user technologies (meeting rooms, computers, firewalls, access points, among others)
Requirements:
- Proven working experience in providing help desk support 2+ years
- 1+ year working in infrastructure and network engineering
- Proficiency in English
- Working knowledge of help desk software, metrics, and service management
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- High customer service orientation
- BS degree in Information Technology, Computer Science, or equivalent
- ITIL certification desirable
- Network CCNA certification desirable
What We Offer:
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
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