Empleos actuales relacionados con Service Management Professional - Azcapotzalco, Ciudad de México - HSBC
-
Service Management
hace 6 meses
Azcapotzalco, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Service Management Lead
hace 7 meses
Azcapotzalco, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Service Management Incident
hace 7 meses
Azcapotzalco, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Service Management Incident
hace 7 meses
Azcapotzalco, México HSBC A tiempo completo-Job description Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling...
-
Service Management Incident
hace 2 días
Azcapotzalco, México HSBC A tiempo completoSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join GSC HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Sr.service Management
hace 6 meses
Azcapotzalco, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
The Service Management Incident
hace 2 meses
Azcapotzalco, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Am, Operational Management
hace 3 meses
Azcapotzalco, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Project Management
hace 7 meses
Azcapotzalco, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Project Management
hace 2 meses
Azcapotzalco, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Asset Management Analyst
hace 3 meses
Azcapotzalco, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Technical Product Management
hace 4 meses
Azcapotzalco, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Cybersecurity Service Manager
hace 7 meses
Azcapotzalco, México HSBC A tiempo completoSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...
-
Head of Cybersecurity Service Stability
hace 2 semanas
Azcapotzalco, México HSBC A tiempo completoJob descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...
-
Project and Programme Management
hace 7 meses
Azcapotzalco, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Legal Project Management Analyst
hace 5 días
Azcapotzalco, México HSBC A tiempo completoJob descriptionIf you’re looking for a career where you can make a real impression, join our Global Service Center (GSC) - HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of **Legal Project Manager Analyst** **Role purpose**: Support with the delivery of the Legal Function’s...
-
Programme Management Office
hace 3 meses
Azcapotzalco, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Business Administration and Operational Management
hace 7 meses
Azcapotzalco, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Manager Legal
hace 3 meses
Azcapotzalco, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC) - HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of **Manager Legal - Third Party Risk Management** **Role purpose**: Ensure the correct administration of...
-
Client Service Officer
hace 4 meses
Azcapotzalco, México HSBC A tiempo completo-Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
Service Management Professional
hace 2 meses
HSBC is seeking an experienced professional to join our team in the role of Regional Service Management Support. As a key member of our technology teams in the UK, you will work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world to bank quickly, simply, and securely.
Key Responsibilities:- Support the central Service Management function by interpreting requirements and communicating them to local stakeholders and ITSOs.
- Work with the central service management function to ensure all IT controls are understood and kept compliant.
- Embed processes within the region to ensure timely communication of control issues and their resolution.
- Understand the regions RTB budget and scrutinise RTB entries to ensure effective use of RTB.
- Identify opportunities to reduce toil within your region and gain stakeholder approval for the changes that need to happen.
- Manage 'fire fight' requirements within your region, ensuring understanding and commitment to delivery.
- Manage initiatives to improve Service resiliency in your region.
- Drive service management with your regional business leads, developing reporting packs and ensuring effective communication of issues.
- During your working hours, you will be the point person for incident management, ensuring incidents are managed and communicated effectively.
- As part of a follow the sun team, build up relationships with other regional Service Management Support and leads, establishing a comprehensive handover process.
- Ensure Service impacts and outages are reported accurately.
- Strong language skills in both local dialect and English.
- Experience in Incident Management.
- Ability to take ideas and process improvements through to implementation.
- Good listeners, well-versed in gathering, assessing and prioritising expert recommendations.
- Self-motivated and highly professional with ability to lead and take ownership and responsibility.
- Fast learner, energetic and enthusiastic.
- Strong organisational and planning skills.
- Ability to multi-task, work under pressure and to tight deadlines.
- Strong customer service and support focus with a desire to deliver a high-quality service.
- Good leadership and management skills, with the ability to inspire and influence across the organisation.
- Analytical and problem-solving abilities, with a focus on risk assessment and mitigation.
- Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at different levels of the organisation.
- Proficient in using IT service Management tools and software.
- ITIL certification or knowledge of ITIL processes is a plus.
- Data focused approach to reporting and problem solving.
- The drive to become an Incident Management Subject Matter Expert within Enterprise Technology, introducing measured continual improvement.
