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Customer Experience Associate IV
hace 2 meses
Job Summary
We are seeking a highly skilled and experienced Customer Experience Associate IV to join our team at Conduent De Mexico S.A. De C.V. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Provide timely and effective resolution to customer inquiries and issues
- Utilize strong problem-solving skills to resolve complex customer issues
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Develop and maintain a thorough understanding of our products and services to effectively communicate with customers
- Provide feedback and suggestions for process improvements to enhance customer experience
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Minimum 2 years of customer service experience in a call center or similar environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Language
This role requires proficiency in English and Spanish, with the ability to communicate effectively with customers and colleagues in both languages.