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Customer Experience Associate IV

hace 2 meses


Hermosillo, Sonora, México Conduent De Mexico S.A. De C.V. A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Customer Experience Associate IV to join our team at Conduent De Mexico S.A. De C.V. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide timely and effective resolution to customer inquiries and issues
  • Utilize strong problem-solving skills to resolve complex customer issues
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Develop and maintain a thorough understanding of our products and services to effectively communicate with customers
  • Provide feedback and suggestions for process improvements to enhance customer experience

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 2 years of customer service experience in a call center or similar environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Language

This role requires proficiency in English and Spanish, with the ability to communicate effectively with customers and colleagues in both languages.