Senior Quality Assurance Manager
hace 1 mes
We are seeking a Senior Quality Assurance Manager to join our team at Galileo Financial Technologies in Mexico. In this role, you will be responsible for ensuring the quality of our financial products and services.
Responsibilities:- Manage the Quality Assurance Testing (QAT) analysis and process for assigned business units
- Maintain forms, documents, and Standard Operating Procedures (SOP's)
- Develop and implement a QAT strategy including focus areas; testing methodology, standards, and procedures, and frequency of testing
- Deep understanding of processes within the product and recommend appropriate control points to ensure safety and soundness of functionality
- Partner with PMO and Engineering on automation and enhancements to processes
- Assess project risks, identify contingency actions and develop/manage a risk plan
- Communicate ongoing project health with key stakeholders and business leadership
- Monitor and manage staffing levels for QA processes
- Create detailed reporting for product and process performance and deliver results in the appropriate cadence
- Previous Loan Review, Communications, or Member Service experience
- Strong understanding of SoFi products assigned along with compliance, operational, and risk mitigation
- Understanding of statistical and targeted loan sampling concepts
- Excellent written and verbal communication skills
- Ability to work independently, self-motivated
- Ability to work and accomplish goals with minimal supervision
- Ability to multi-task and manage competing priorities
- Competitive salary package ($80,000 - $100,000 per year)
- Supplemental medical, dental, vision, and life insurance benefits
- Generous vacation and holidays
- Paid parental leave for eligible employees
- Great health & well-being benefits including: telehealth parental support, subsidized gym program
Galileo Financial Technologies is a leading provider of financial technology solutions in Mexico. We are committed to delivering high-quality products and services to our customers.
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