E-Commerce Moderation Training Program Manager

hace 1 mes


Ciudad de México, Ciudad de México Tiktok A tiempo completo

**About the Role**:

TikTok's Global E-Commerce's Governance and Experience (GNE) team is seeking a skilled Moderation Training Program Manager to join their Service and Moderation Team (SMT). This role will focus on policy training and staff knowledge management, ensuring a safe and trustworthy marketplace for buyers, sellers, and creators.

**Key Responsibilities**:

  • Develop and implement training programs for staff and business partners, focusing on knowledge management and policy training.
  • Lead training workflows and deliver timely updates to internal teams and business partners to achieve high-quality results.
  • Conduct training sessions based on cross-functions' moderation knowledge necessities.
  • Analyze and evaluate training program risks, producing reports for stakeholders.
  • Collaborate with internal stakeholders to identify training needs, problems, and suggest solutions by developing localized training materials.
  • Evaluate moderator performance to gauge knowledge and skill gaps.

**Requirements**:

  • Bachelor's Degree in education, business administration, or training-related fields.
  • Fluency in English and Spanish, both written and spoken, is required.
  • Minimum 3 years' working experience in training or education-related fields.
  • Track record in developing and implementing training and learning solutions in the tech industry.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. We are passionate about this and hope you are too.


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