Customer Support Specialist

hace 2 semanas


Reynosa, Tamaulipas, México Motorola Solutions A tiempo completo

Company Overview


Motorola Solutions is a leading provider of mission-critical communications solutions. Our team is dedicated to delivering exceptional customer service and support.



Salary: $40,000 - $60,000 per year

Job Description


As a Customer Support Specialist in our Technical Triage team, you will play a critical role in providing technical assistance to our customers. Your primary responsibility will be to troubleshoot and resolve complex technical issues related to Motorola's products and services.


Main Responsibilities:



  • Provide technical support via phone, email, or chat to customers with technical inquiries or issues
  • Diagnose and troubleshoot complex technical problems using advanced problem-solving skills and product knowledge
  • Collaborate with cross-functional teams, including sales, technical support, and product development to resolve complex customer issues
  • Document customer interactions, updates, and resolutions in the customer support system to ensure effective communication and follow-up

Required Skills and Qualifications:


To succeed in this role, you should have:



  • Excellent problem-solving and analytical skills with ability to think critically and logically
  • Strong technical knowledge of Motorola's products and services, as well as general IT concepts and technologies
  • Effective verbal and written communication skills, with ability to articulate complex technical information in a clear and concise manner
  • A strong team player with excellent interpersonal skills and ability to work collaboratively with diverse stakeholders
  • Fluent in English (spoken and written)
  • Bachelor's degree in Computer Science, Engineering, or related field
  • 1-2 years of experience in technical support or related field

Benefits:


We offer a comprehensive benefits package, including:



  • Competitive salary range: $40,000 - $60,000 per year
  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Generous paid time off and holidays
  • Opportunities for professional growth and development

Other Information:


Motorola Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive and accessible work environment for all employees. If you require accommodations during the application or hiring process, please let us know.



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