Training Development Specialist
hace 2 semanas
We are seeking a highly motivated and experienced Training Specialist to join our team at Tri Source de Mexico. As a key member of our training team, you will be responsible for developing, delivering, and maintaining training programs that support our clients' needs.
Key Responsibilities:
• Develop and deliver training programs for new hires and client training initiatives
• Collaborate with trainers to develop and update training materials
• Provide coaching and mentoring to new hires
• Evaluate the performance of agents using assessments and observations
• Deliver required reporting to Recruiting and Project/Operations Managers
• Manage training facilities and related materials
Requirements:
• High school diploma or general education degree (GED) required
• Fully bilingual in English and Spanish
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work a flexible full-time schedule with a minimum of 30 minutes prior to and after class begins and ends
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