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Customer Support Specialist

hace 2 meses

Monterrey, Nuevo León, México FreshBooks A tiempo completo
About FreshBooks

FreshBooks is a leading cloud-based software company that provides accounting solutions to small business owners. Our mission is to help entrepreneurs grow their businesses and achieve financial success.

Job Vacancy - Support Specialist (Remote)

We are seeking a highly motivated and customer-focused individual to join our award-winning Support team. As a Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving their issues, and exceeding their expectations.

Key Responsibilities:
  • Respond to and resolve customer inquiries and issues via phone and email
  • Provide technical support and troubleshooting assistance to customers
  • Collaborate with internal teams to resolve complex customer issues
  • Document and track customer interactions and issues
Requirements:
  • 1+ year of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Fluency in English and Spanish (bilingual)
  • Technical aptitude and ability to learn new systems quickly
What We Offer:
  • Comprehensive health and wellness benefits
  • Stock options and equity participation
  • Opportunities for career growth and professional development
  • A collaborative and dynamic work environment
Why Join FreshBooks?

FreshBooks is a company that values diversity, inclusion, and employee well-being. We offer a flexible and remote work environment, and we are committed to creating a workplace that is inclusive and respectful of all employees.

We are an equal-opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.