Desktop Support Engineer

Cabot Corporation is seeking a highly motivated and technically adept Desktop Support Engineer to join our Digital Service Delivery Management team at our Altamira, Mexico facility.

This exciting opportunity requires a strong background in second-level IT technical support for desktops and IT equipment. The ideal candidate will be able to diagnose and problem-solve issues on various technologies and local applications with minimal supervision.

• Provide second-level IT technical support for desktops and IT equipment at the site or remotely.
• Diagnose and problem-solve issues on various technologies and local applications.
• Resolve problems of medium complexity.
• Assist with the coordination of regional activities and support digital projects & global initiatives.

• 5+ years of 2nd-level desktop support experience required.
• High School Graduation is required.
• Technical Certifications preferred: A+, Hardware/OEM warranty certifications, Microsoft certifications.
• English language proficiency (reading, writing, and listening) and local language based on work location.
• Troubleshooting and diagnosis skills; ability to use Root Cause Analysis techniques to trace problems to their source and find solutions.
• Knowledge on ITIL Processes.
• Knowledge on ticketing and monitoring tools (preferably ServiceNow or similar tool).

Cabot Corporation offers a dynamic, flexible, and hard-working team environment where you can grow and develop your skills. We provide a competitive package of benefits, including vacation time and opportunities for feedback and support.

We value teamwork, flexibility, and dedication. If you are passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

$60,000 - $80,000 per year, depending on qualifications and experience.