Program Operations Specialist
hace 4 semanas
About the role:
As a Program Operations Specialist at Bolder, you will be responsible for managing the program operations for the majority of our partners. You will leverage your skills and knowledge to ensure that programs are well-implemented and produce great outcomes for the institutions we serve and their students.
Key Responsibilities:
Set up programs in our back-end and configure them according to partner specifications.
Match mentors and mentees in impactful mentorship relationships using our proprietary tools.
Implement program interventions to maximize mentorships created, as well as participant engagement and satisfaction.
Communicate directly with mentors and mentees who request extra support.
Collaborate closely with other Program Operations Specialists to prioritize and execute on implementation tasks on tight turnarounds.
Pull, clean, and manipulate program data for partner-specific needs.
Send regular outreach to partners to highlight the value of their programs.
Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials.
Requirements:
2 years of work experience.
A high degree of personal organization, project management competence, and attention to detail.
High accountability and the ability to prioritize deadlines in a fast-paced environment.
Strong written and verbal communication skills.
The ability to quickly and independently build product and process knowledge through problem-solving and adapt understanding to new changes.
Proficiency in cleaning and manipulating data in Excel or Google Sheets.
U.S. work authorization.
75% EST working hours overlap.
Preferred Qualifications: Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack. Experience working in a startup environment and navigating ambiguity. Prior full-time remote experience. Experience in higher education, either at a school or in a related field including student leadership and/or other campus leadership.
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