Customer Service Representative
hace 3 semanas
Itzig Sarl is a dynamic and forward-thinking company that values exceptional customer experiences. Our team is passionate about delivering top-notch support to our clients, and we're seeking a highly skilled Client Care Specialist to join us.
Salary: $93.42 per hour
Job OverviewThis role involves providing expert guidance on property usage and maintenance while managing technical support requests. You will work closely with our Short-Term Coordinator to ensure customer satisfaction through timely resolution of inquiries and issues.
Key Responsibilities:- Manage online Airbnb listings and reservations efficiently.
- Respond promptly to guest inquiries and resolve any concerns in a professional manner.
- Coordinate with cleaning and maintenance staff to ensure properties are ready for guests.
- Perform regular on-site inspections to oversee property maintenance.
- Facilitate smooth check-in and check-out processes for guests.
- Fluency in Spanish and proficiency in English.
- Strong communication and customer service skills.
- Experience in property management, hospitality, or related fields.
- Ability to work independently and manage tasks remotely.
- Familiarity with the Airbnb platform and online reservation systems.
- Reliable internet connection for remote work.
- Availability for regular travel by bus or subway to the property in Culhuacan.
- Local knowledge of the Culhuacan area (preferred).
We offer a competitive hourly rate of $93.42, commensurate with industry standards for this position. Additionally, you will have opportunities for personal and professional growth within our dynamic team.
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