Customer Service Representative

hace 3 semanas


Xico, México Itzig Sarl A tiempo completo
About Us

Itzig Sarl is a dynamic and forward-thinking company that values exceptional customer experiences. Our team is passionate about delivering top-notch support to our clients, and we're seeking a highly skilled Client Care Specialist to join us.

Salary: $93.42 per hour

Job Overview

This role involves providing expert guidance on property usage and maintenance while managing technical support requests. You will work closely with our Short-Term Coordinator to ensure customer satisfaction through timely resolution of inquiries and issues.

Key Responsibilities:
  • Manage online Airbnb listings and reservations efficiently.
  • Respond promptly to guest inquiries and resolve any concerns in a professional manner.
  • Coordinate with cleaning and maintenance staff to ensure properties are ready for guests.
  • Perform regular on-site inspections to oversee property maintenance.
  • Facilitate smooth check-in and check-out processes for guests.
Requirements and Qualifications:
  • Fluency in Spanish and proficiency in English.
  • Strong communication and customer service skills.
  • Experience in property management, hospitality, or related fields.
  • Ability to work independently and manage tasks remotely.
  • Familiarity with the Airbnb platform and online reservation systems.
  • Reliable internet connection for remote work.
  • Availability for regular travel by bus or subway to the property in Culhuacan.
  • Local knowledge of the Culhuacan area (preferred).
Benefits:

We offer a competitive hourly rate of $93.42, commensurate with industry standards for this position. Additionally, you will have opportunities for personal and professional growth within our dynamic team.



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