Area Shift Manager, Last Mile Operations

hace 2 semanas


Guadalajara, Jalisco, México Servicios Comerciales Amazon Mexico S. De R.L. De... A tiempo completo
About the Role

We are seeking a highly skilled Area Shift Manager to join our team at Servicios Comerciales Amazon Mexico S. De R.L. De... in a key role that will drive the success of our last mile delivery operations.

Key Responsibilities
  • Promote a culture of safety and wellbeing among team members.
  • Analyze and implement corrective actions to ensure quality and productivity are consistently high levels, and business objectives are met across all shifts.
  • Support and lead a team, handle administrative work, and build and support a strong team culture.
  • Analyze performance and suggest process improvements to optimize work and improve customer service.
  • Promote best practices and continuous process improvements across the team in areas like health and safety and productivity.
  • Collaborate with other managers to standardize shift processes.
A Day in the Life

You will work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You will also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work, and wide-scale operational contingency planning.

About the Team

Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.

Requirements
  • A completed Bachelor's Degree or 2+ years Amazon experience.
  • 2+ years' experience in a role with similar responsibilities.
  • 1+ year of direct management experience for employees and their performance.
  • English Intermediate-Advanced (B2+).
  • Fluent in Spanish, both written and verbal.
Preferred Qualifications
  • MBA or similar.
  • Experience using Lean manufacturing methodologies.
  • Previous experience in Project Management.
  • Experience managing department KPIs and driven results.
  • Bachelor's degree in business, engineering, operations, supply chain, transportation or related fields.
  • Logistics Background from Operations environment, preferably from First-Middle Mile Ops.
  • Advanced English Proficiency (C1+).


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