Technical Support Specialist
hace 4 semanas
About OTTera Inc.
We are a leading technology company headquartered in Los Angeles, with a global presence across multiple locations. Our mission is to shape the future of content through agile methods and expertise in this field.
As a fast-paced and dynamic environment, we pride ourselves on diversity and collaboration. Our engineering team is organized, flexible, and able to self-direct, making us an ideal place for those who thrive in a challenging and ever-changing landscape.
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team. This role involves providing first-level technical support to end-users and internal teams, ensuring prompt fault resolution and contributing to product improvement projects.
The successful candidate will have proven experience in providing technical support for software products, strong problem-solving skills, and the ability to address technical issues in a timely manner. Additionally, they will possess a basic understanding of programming languages, such as NodeJs or PHP, and familiarity with software concepts and protocols.
Key Responsibilities
- Provide first-level technical support in an IDE to locate affected code and suggest solutions
- Communicate effectively with internal team members, keeping them informed of issue resolutions and task updates
- Work on operational projects in our engineering backlog, as time permits
What We Are Looking For
- Proven experience in technical support for software products
- Strong problem-solving skills and ability to address technical issues promptly
- Basic understanding of programming languages (e.g., NodeJs, PHP)
- Familiarity with software concepts and protocols
- Good communication skills, both written and verbal, with proficiency in spoken English
- Ability to collaborate effectively within a team and across departments
- Customer-centric mindset with a focus on delivering high-quality service
- Adaptability and willingness to learn new technologies as required
Benefits and Perks
- A competitive salary range of $80,000 - $110,000 per annum, depending on experience
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
- Flexible working arrangements and remote work options
How to Apply
If you are a motivated and talented individual looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter outlining your qualifications and experience.
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