Transaction Review Associate

hace 1 semana


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

Ria is a leading money transfer company dedicated to delivering fast, convenient, and safe services to its customers. As a Transaction Review Associate in our financial operations team, you will play a vital role in ensuring the smooth execution of transactions while maintaining compliance with federal and state regulations.

Job Responsibilities:

  • Review unusual or fraudulent activity and refer it to the FIU department for further investigation
  • Collect missing information from agents or customers to comply with regulatory requirements
  • Document transfers and maintain accurate records for review by auditors and regulators
  • Serve as a proactive team member when interacting with different departments and stakeholders
  • Stay up-to-date with Anti-Money Laundering & Bank Secrecy Act record-keeping, internal recording-keeping, identification, and source of funds requirements
  • Aid with inbound and outbound calls to provide exceptional customer service
  • Perform other duties as assigned or requested by supervisors or management

Requirements:

  • High school graduation; college degree preferred
  • 1-2 years of experience in customer service or call center environment
  • Knowledge and experience in Microsoft Office
  • Ability to detect and report suspicious transactions
  • Strong communication and teamwork skills

What We Offer:

  • Competitive salary: $45,000 per year
  • 15 days' vacation
  • Life insurance
  • Food vouchers
  • Work-life balance

Ria values diversity and is an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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