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Job Summary
Herbalife Internacional De México is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for managing quality or safety issues and concerns, working with internal and external stakeholders to assist in complaint resolution.
Main Responsibilities
- Manage and investigate quality or safety issues and concerns, working with internal and external stakeholders to resolve complaints.
- Assist the Safety team in the management of complaints, including consumer education, process improvement, and interdepartmental collaboration with Quality or other cross-functional teams.
- Route complaints entered into complaint management databases, follow up with suppliers for timely responses, and initiate and enter results of investigations into Agile.
- Develop resolution and consumer response for review and approval as necessary, and provide training to Herbalife Regional representatives that enter product complaints.
- Organize data from multiple sources, extract key information, and document investigation details.
Requirements
- 1+ years of experience in a Quality Assurance or a Complaint Investigation role, in the dietary supplement, pharmaceutical, food or cosmetic industries.
- Database and quality data reporting experience, PC skills, including Microsoft Office, and organizational and communication skills.
- Strong leadership and analytical skills with a team-focused attitude, and specific training in Quality Assurance, Quality Control, Sourcing, Laboratory Analyses.
- Bachelor of Health Science Degree.
What We Offer
- Competitive salary and benefits package, including major medical insurance, dental and vision insurance, life insurance, and annual bonus.
- 30 days of Christmas bonus, 9 days vacation, pantry vouchers, 75% vacation bonus, and vacation days in excess of the law.
- Gym and dining room facilities, job stability, professional growth, and a hybrid scheme with 3 days at the office and 2 days working from home.
