Customer Service Operations Manager

At Citi, we are seeking an experienced Customer Service Team Lead to oversee the day-to-day operations of our call center. This is a full-time position that requires strong leadership and management skills, as well as excellent communication and analytical abilities.About the RoleThe successful candidate will be responsible for managing a team of customer...

The Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Support Customer Service unit,...

The Customer Service Team Leader position is a pivotal role at Citi, requiring strong leadership and customer service skills. As the intermediary between the Customer Service team and management, this individual oversees daily workflow to ensure that performance goals are met.**Key Responsibilities:**Team Management: Delegate tasks effectively to a small...

We are seeking a highly skilled Customer Service Team Lead to join our team at Citi. This is an exciting opportunity to lead a team of customer service representatives and contribute to the success of our organization.As a Customer Service Team Lead, you will be responsible for supervising a small team of customer service representatives and ensuring that...

IMPORTANTE EMPRESA AUTOMOTRIZ **Solicita Customer Service Sr.** Actividades: Administrar la demanda del cliente con el propósito de asegurar el cumplimiento al KPI entregas al 100% en tiempo y forma para los mismos. **Requisitos**: - Ing. Industrial, LAE o Afín, Lic. Relaciones Internacionales - 3 a 5 años de experiência en puesto similar. - ingles...

The Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met. **Responsibilities**: - Allocate work for small...

Job SummaryWe are seeking an experienced Customer Service Team Lead to join our team in a night shift role. As a Team Lead, you will be responsible for supervising a small team of Customer Service representatives and ensuring that they meet performance and quality expectations.Key Responsibilities:Supervise a team of up to 10 Customer Service...

Job OverviewCitigroup Inc. is seeking an experienced Operations Manager - Collections Specialist to lead our collections team in Metepec, Mexico. This role requires strong leadership and communication skills to manage a team of professionals and drive results.ResponsibilitiesTeam Management: Lead and motivate a team of collectors and analysts to achieve...

Citi is seeking a Senior Operations Support Manager to lead and mentor a team of employees in an effort to provide operations support services.**Job Overview:**The successful candidate will have 2-5 years of related business experience including at least one-year supervisory experience. They will be proficient in Microsoft Office, possess proactive...

The Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Support Customer Service unit,...

Job DescriptionWe are seeking an experienced Senior Quality Assurance Manager to join our team at Citi. As a key member of our Operations Quality group, you will be responsible for ensuring the highest level of quality in our customer service delivery.The ideal candidate will have 2-5 years of relevant experience in quality assurance, with a strong...

Oficina de Seguros busca: **Customer Service / Auxiliar Administrativo** Actividades: - Contactar prospectos y clientes - Comunicación, eventos y todo lo relacionado a experiências para el cliente - Manejo de redes sociales **Requisitos**: - Carrera técnica Administrativa o Licenciatura Trunca, o recién egresados - Buena presentación - Atención al...

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...

Citi is a leading global bank seeking an experienced Project Manager to join our Operations team. As a Project Manager, you will play a critical role in driving business growth and delivering operational excellence.Job SummaryWe are looking for a skilled Project Manager to manage projects that align with our business objectives. The ideal candidate will have...

Citi is a leading global bank seeking a highly motivated Sales Coach Jr to join our team. This role offers an exciting opportunity for career advancement and professional growth.Job Overview:The Sales Coach Jr will be responsible for executing customer service activities, ensuring adherence to Citi's policies and guidelines. Key objectives include resolving...

The Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities**: -...

The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...

The Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met. **Responsibilities**: - Allocate work for small...

The Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met. **Responsibilities**: - Allocate work for small...

The Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met. **Responsibilities**: - Allocate work for small...