End User Technical Support Professional

hace 5 días


Hermosillo, Sonora, México Conduent Business Solutions France A tiempo completo
About the Team

We are seeking a talented Technical Help Desk Analyst to join our team at Conduent Business Solutions France. The successful candidate will be responsible for providing technical support to our clients, resolving technical issues, and collaborating with cross-functional teams to deliver exceptional results.

Responsibilities:
  • Provide technical assistance to clients via phone, email, or in-person
  • Analyze and resolve technical issues efficiently and effectively
  • Collaborate with cross-functional teams to resolve complex issues
  • Participate in training programs to enhance technical skills and knowledge
Requirements:
  • High school diploma or equivalent required; Bachelor's degree preferred
  • 1-2 years of experience in a customer-facing role or IT support environment
  • Strong communication and interpersonal skills
  • Familiarity with CRM software and ticketing systems
  • Ability to work in a team-oriented environment


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